Patient Scheduler Team Lead

Job Description

Job Description

Orthopedic sports medicine physician practice looking for a highly motivated individual to join our team as a Patient Scheduling team Lead. DUTIES INCLUDE, BUT ARE NOT LIMITED TO:Responsibilities: In addition to being able to adequately perform all Non-Team-Lead Scheduling and PBX duties, the Scheduling Team Lead role will:Serve as a resource for all scheduling and referral team members by fielding questionsand providing adequate resolutions and answers to the staff initiating questions.. Ensure staff members can process referrals and out-process patient calls timely andaccurately.· Assist Director of Patient Experience in developing scripting for the team, as well asensuring compliance and overall performance of team.· Provide new hire training and guidance during the initial hire onboarding period for newstaff as it relates to the operations and performance of the role.. Assist Director of Patient Experience in the interview and selection process of new staff.· Other duties as assigned.Education: High School DiplomaExperience: Two to Five years of scheduler experiencePerformance Requirements:· Excellent oral and written communication skills.· Knowledge of medical scheduling practices and regulations, both external and internal.· Ability to communicate in a professional manner with outside representatives to resolvepatient accounts.· Ability to identify and resolve problems in a timely manner.· Ability to analyze and understand complex written communication.· Ability to handle multiple projects while working scheduler duties.· Knowledge of EMR (Electronic Medical Records) and basis computer skills.QUALIFICATIONS:Knowledge of medical practice NextGen HER software (preferred)Knowledge of insurance benefit structuresMS Office, basic office support skills (telephone, filing, data entry) and basic math skills.Excellent telephone etiquette, pleasant personality and customer service skills.Bilingual in Spanish and EnglishEXPERIENCE: 1+ years of experience working in an office, clerical or medical facility.Experience with electronic scheduling system and electronic medical records (EMR) required.Great benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance and 401K.Job Type: Full- timeBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceMedical Specialty:Medical-SurgicalSchedule:8-hour shiftDay shiftMonday to FridayOn site required

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