Medical Front Office - Patient Service Specialist

Front Office Specialist- WonderlandLocation: 4522 Fredericksburg Rd Suite A-11, San Antonio, TX 78201Pay: $14-$16 depending on experienceWhy This Role MattersThe front desk drives the entire visit. At Little Spurs Pediatric Urgent Care, Front Office Specialists keep families informed, supported, and moving through the clinic with confidence, even when the lobby is full and emotions are high.This role is not just about checking boxes. It's about accuracy, communication, and showing up steady when parents are stressed and kids don't feel well.What You'll DoBe the calm, welcoming presence families meet firstManage check-in, insurance verification, and payments without losing accuracyExplain wait times and next steps clearly and respectfullyJuggle phones, walk-ins, and systems during busy shiftsDocument thoroughly in the EMR and protect patient privacyWork closely with clinical teams to keep patient flow movingWhat We NeedHigh school diploma or equivalentEnjoys working with children and familiesCurrent American Heart Association BLS certificationComfortable working evenings, weekends, and busy clinicsAuthorized to work in the U.S. and able to pass a background checkNice to HaveBilingual (English/Spanish)Pediatric or urgent care front desk experienceWhen We Operate (Schedule):Clinic Hours are as follows: Mon – Fri: 8:00 am – 8:00 pmSat-Sun: 9:00 am – 5:00 pmOpportunity to travel to other clinics as neededRotating weekendsWhat to Know Before You ApplyThis is a fast-paced role. Some days are calm. Others move quickly. We train our team, support them during volume spikes, and expect reliability and accountability in return.About Little SpursWe serve kids on some of their hardest days. Our clinics run on teamwork, preparation, and doing the right thing for families, even when it's busy.Since 2006, Little Spurs Pediatric Urgent Care has focused on one mission: delivering fast, compassionate care to children and peace of mind to families. We believe great care comes from strong teams, clear expectations, and a cu