Product Manager

Product ManagerLocation: Cupertino, CAApple Store Online's Digital Experience team is seeking a skilled Experience Strategy Delivery professional to support key initiatives for Apple Store Online's shopping experiences. This is a high-impact opportunity to influence how millions of customers learn, and purchase Apple products and accessories. You will be joining a team of strategists responsible for understanding customer needs through research, insights and analysis, advocating for experiences that will bring delight and partnering cross-functionally to plan and launch those experiences. You are a self-starter with expertise in e-commerce, digital experience, or product strategy. You are skilled in user research, and data-driven decision making. You thrive in ambiguous environments, excel at synthesizing complex information into compelling narratives, and have a proven track record of influencing cross-functional teams through strategic thinking and exceptional communication.Key Qualifications:7+ years of professional experience in e-commerce, digital experience, product strategy, or a related fieldExpertise in B2C e-commerce and/or digital strategy including familiarity with customer journey mapping and customer behavior analysisAbility to author clear, compelling briefs and present complex findings to senior leadership with exceptional storytelling (Keynote/PowerPoint proficiency required)Hands-on experience with data analysis and related tools: Excel, Adobe Analytics, Tableau, Google Analytics, or similarAbility to work independently with minimal supervision, proactively problem-solve amidst ambiguity, and manage multiple work streams simultaneouslyProven ability to influence and align teams across functions and levels; experience leading through influence without direct authorityExperience with project or program management and partnering cross functionally to execute from strategic inception to launch and maintenance.Job Description:Plan, design, and execute insight initiatives to understand customer needs, pain points, and opportunities across Apple Store Online experiencesAnalyze shopper behavior, competitive landscapes, and internal performance data to identify actionable recommendations and business opportunitiesAudit and evaluate content types, customer journeys, and digital experience approaches; synthesize findings into frameworks and recommendationsCreate detailed, compelling strategic briefs that clearly outline business priorities, opportunities, and performance insights for cross-functional partnersDistill highly complex issues and ambiguous requirements into clean, focused, understandable recommendationsDevelop comprehensive analysis and reporting cadences to track performance metrics, trends, and business impact across shopping experiencesBring intellectual curiosity and a genuine desire to deeply understand Apple's shopping ecosystem, customer behaviors, and market dynamicsPartner effectively with Product, Marketing, Merchandising, Creative, Engineering, and Senior Leadership to make recommendations, validate assumptions, gather feedback, and drive alignmentDrive launch execution and post-launch performance monitoring to ensure shopping experience improvements deliver expected business outcomes and customer satisfactionEducation: Bachelor's Degree preferredQualification Preferred years of experience: 10+ YearsTravel Required: No travel requiredBusiness Day Timing: Typically 9 AM to 5 PMThe pay range for this role is ***- *** per annum including any bonuses or variable pay. *** offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate. *** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator.