Security Agent
Balboa Bay Resort
Position Summary : Safeguards hotel property, assets, guests, visitors, and team members. Duties and Responsibilities Primary Responsibilities/Essential Functions:
- Patrols hotel/resort property to ensure the safety of guests and team members and to protect all hotel assets. Answers house calls, assists guests and team members with respect to safety, security and hotel operations. Assists injured guests and team members, ensuring documentation and disposition of reports. May use vehicles to patrol property.
- Investigates, records and reports any accidents, incidents or other issues necessary for the safe and efficient operation of the property and safety of persons. Writes incident and accidents reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors and team members, documenting all contacts. Contacts, cooperates and collaborates with outside law enforcement/government agencies to report and investigate incidents.
- Maintains accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, code book, and team member and guest interaction. Enters information into the computer. Runs and analyzes various reports to monitor security trends etc.
- Administers property's key control policy. Provides key assistance, lock programming and related investigations as requested or required.
- Stays abreast of all security concerns, logs, reports, and activities by reviewing information from prior shift(s), debriefing, etc. Completes all shift logs and passes information on to the next shift. Brings concerns to attention of management.
- Resolves guest complaints and anticipates potential problems by reviewing and monitoring incident reports. Responds to all notifications of all unusual events or circumstances, missing items, or alleged theft. Monitors, tracks, investigates, coordinates, and ships (or arranges pick up) all Lost & Founds items left by guests and team members. Continuously follows up with various departments to ensure Lost & Found policies are being upheld. Involves management with complaints and resolution of any missing items attaching appropriate incident reports. Follows up with department heads on tracking evidence of team members being noted as not turning in Lost & Found items when reported.
- Follows all safety and security policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
- Regularly assists other departments when needed. Assistance may include delivery of food and miscellaneous items to guest rooms; assisting engineering with simple tasks (such as changing light bulbs, minor repair, etc.); assisting the valet and bell staff (i.e. parking cars, handling luggage, concierge duties, etc.); assisting the front office/front desk by checking in guests, etc.
- Assists Supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
- Provides security escorts to team members and guests as required or requested.
- Responds to emergency calls and ensures operational support areas are covered to provide excellent customer service. Assumes a lead role during emergency response needs as directed by the General Manager or other management.
- Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
- High school diploma or general education degree (GED), or equivalent combination of education and experience. Specialized police or security training preferred.
- Two years of experience in related security position. Hotel or resort experience preferred.
- Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
- Able to use mathematics to solve problems.
- Completes required training as scheduled.
- Requires ability to use property's computer and systems to record, store and analyze information.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
- Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests and government agencies.
- Able to work independently with minimal guidance and as part of a team.
- Must have current Guard Card.
- May require valid drivers' license in good standing with clean driving record.
- Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must complete have current CPR, First Aid and Defibrillator certifications or willingness and ability to obtain these within 45 days of employment.
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
- Must maintain a clean appearance and professional demeanor.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Security Agent in Newport Beach, CA vacancy
$29.65 per hour
...Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists...SuggestedHourly payFull timeLocal areaShift workWeekend workDay shiftAfternoon shiftMarriott International Inc
Costa Mesa, CA2 days ago$10k
...Border Patrol Agent (BPA) - Experienced (GL-9 GS-11) - New Hire Sign-On and Retention Incentives SAME MISSION, NEW DRIVE! You... ...difference with the nation's premier federal agency charged with securing our borders and protecting our country. Whether you gained...SuggestedFull timeLocal areaImmediate startRelocationNight shiftCustoms and Border Protection
Newport Beach, CA3 days ago$10k
...Border Patrol Agent U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or... ...their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are...SuggestedImmediate startRelocationNight shiftClearanceJobs
Huntington Beach, CA3 days ago$10k
...Border Patrol Agent (BPA) GL-5/7 grade levels - New Hire Sign-On and Retention Incentives A MISSION WORTHY OF A CAREER! If... ...law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work...SuggestedFull timeWork experience placementImmediate startRelocationNight shiftCustoms and Border Protection
Huntington Beach, CA5 days ago$110k
...Residential Security Agent - Experience Required Job details: Location: Orange County, CA Job Type : Full Time Compensation: $110,000 Minimum Annual Compensation FLSA: Non-exempt Job Summary: The Residential Security Team Agent is tasked with numerous...SuggestedFull timeWork at officeLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftEarly shiftKeelson Strategic
Orange, CA2 days ago- ...Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and... ...obligations of the United States. Planning and implementing security designs for National Special Security Events. This is no ordinary...Overseas
The United States Secret Service
Corona Del Mar, CA1 day ago $22 per hour
...prioritize tasks and assignments required. Proficiency in Microsoft Office software, including Outlook, Word and Excel required. Our Sales Agents start at an hourly rate of $22.00. After completion of the training program, our full-time Sales Agents successfully meeting sales...Hourly payFull timeWork at officeLocal area- PIMCO is seeking a seasoned leader to head Transfer Agent Oversight - Americas, governing transfer agent operations across a broad set of funds. You will collaborate with legal, compliance, risk, technology, and client teams to strengthen controls and drive service excellence...
- ...leader and trusted advisor to our clients. Position Description PIMCO is seeking an experienced leader to serve as Head of Transfer Agent Oversight - Americas. This role is responsible for the governance, oversight, and continuous enhancement of PIMCO's transfer agency...Flexible hours
- PIMCO is seeking an experienced leader to serve as Head of Transfer Agent Oversight - Americas. This role governs transfer agent oversight across US and Canada funds, ETFs, and other pooled products, driving risk management, regulatory compliance, and service quality. Location...
- ...Benefits 401(k) Bonus based on performance Paid time off Training & development Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Staff Position - State Farm Agent Team Member. We seek...For contractors
Timbushagent
Newport Beach, CA3 days ago - PIMCO Ltd. - Pacific Investment Management Company is seeking an experienced Head of Transfer Agent Oversight - Americas. You will govern the transfer agent oversight model across the Americas, coordinating with fund administration, product strategy, legal, risk, and technology...
- PIMCO Europe Ltd. is seeking a Head of Transfer Agent Oversight - Americas to lead governance and oversight of transfer agents across U.S. and Canada funds, ETFs, and related products. The role requires extensive knowledge of transfer agency operations, strong vendor governance...
$18 - $22 per hour
...Intern - State Farm Agent Team Member Keegan Ferraro - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Intern - State Farm Agent Team Member with our...Hourly payInternship- A renewable energy company based in California is seeking a Commissioning Technician to finalize Solar PV, EV charging, and ESS installations. Responsibilities include leading a commissioning team, conducting troubleshooting and project close-outs, validating monitoring...
Motive Energy
Tustin, CA4 days ago - ...Were looking for a American Airlines Ramp Agent to coordinate tasks to ensure deadlines are met, maintain accurate records and documentation, and adapt to shifting priorities and business needs. Other duties include provide excellent service to customers and team members...Weekly payFlexible hoursShift work
TradeJobsWorkforce
Santa Ana, CA4 days ago - ...Special Agent Position Joining the United States Secret Service (USSS) as a Special Agent offers a unique and rewarding career dedicated... ...environment. Designing, planning, and implementing advanced security measures for National Special Security Events (NSSEs), such as...
United States Secret Service
Santa Ana, CA1 day ago - ...Property Showings: Travel to properties and conduct showings for prospective tenants Ensure property accessibility and secure property when leaving Report prospect and property feedback Paid commute time Property Evaluations (optional): Assess...Hourly payLocal areaFlexible hours
Doorstead
Irvine, CA1 day ago - ...dynamics and customer service-oriented candidates for a Wheelchair Agent position to join our team at John Wayne Airport (SNA).... ...wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs...Shift work
MAXIMUS Consulting Services, Inc.
Santa Ana, CA3 days ago $20 per hour
...please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating...Hourly payLocal areaMontage International
Laguna Beach, CA1 day ago$20 per hour
...Front Office AgentThe Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience...Hourly payLocal areaMontage International
Laguna Beach, CA5 days ago- Join to apply for the Office Manager - State Farm Agent Team Member role at State Farm Agent 18 hours ago Be among the first 25 applicants Join to apply for the Office Manager - State Farm Agent Team Member role at State Farm Agent Get AI-powered advice on this job and...Hourly payFull timeFor contractorsWork at office
- ...Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Assistant Office Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through...For contractorsWork at officeImmediate startFlexible hours
State Farm
Huntington Beach, CA3 days ago - ...Benefits: Bonus based on performance Opportunity for advancement Training & development ROLE DESCRIPTION: As aTelemarketer - State Farm Agent Team Member for Keegan Ferraro - State Farm Agent, your creativity and strategy promote the continued growth of our agency. Your...
Keeganferraro
Huntington Beach, CA2 days ago - ...Overview Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. Responsibilities Establish customer relationships and follow up with customers, as needed. Develop leads, schedule...Part timeFor contractorsWork at officeImmediate startFlexible hoursAfternoon shift
Jason Hobbs, LLC
Huntington Beach, CA4 days ago $26 per hour
...Guest Relations Agent The Guest Relations Agent is responsible to conduct guest pre-arrival calls to assist with arrangements, activities and experiences. Essential functions include: Gather, summarize, and provide information to guests about the property and...Night shiftWeekend work- ...Requirements and Description Ramp Agent Video Link: Benefits ~ Flight Benefits - exclusive travel privileges... ...departure or arrival of shipments. Always maintains safety and security of the cargo facility and complies with safety procedures and...Daily paidFlexible hoursShift workNight shiftWeekend work
Unifi Aviation LLC
Santa Ana, CA2 days ago - ...Future with e-Commerce Skills Purpose of Position: To perform a variety of duties in support of Goodwill's e-commerce business. An Agent I is responsible for creating a strong partnership with retail staff to produce optimum ShopGoodwill.com sales results. E Commerce...Work at office
$20 - $21 per hour
Front Office Associate Compensation: $20.00 to $21.00 per hour, Full-Time Front Office associates are the first and last to meet our guests and we need to make a great impression. Hyatt Regency John Wayne Airport Newport Beach is looking for associates that will ...Hourly payFull timeWork at officeNight shift$145k
...Job Details: Job Title : Executive Protection Agent Location: Based in Orange County, CA, residents preferred, but open to... ...functions and responsibilities: ~ Ensure the overall safety and security of designated Principals ~ Required to drive Principals to...Full timeTemporary workWork at officeLocal areaRelocationFlexible hoursShift workNight shiftKeelson Strategic
Orange, CA5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Security Agent. Be the first to apply!
Related searches
- commissioning agent Newport Beach, CA
- state farm agent Newport Beach, CA
- executive protection agent Newport Beach, CA
- cruise agent Newport Beach, CA
- airport agent Newport Beach, CA
- agent Newport Beach, CA
- import export agent Newport Beach, CA
- tsa agent Newport Beach, CA
- entry level special agent
- lifeline agent