Laotian Interpreter

Job Title Laotian Video‑Phone Interpreter Location Work from Home (United States) Compensation $18 - $21 per hour (hourly rate not less than the applicable state or local minimum wage) Benefits Paid professional interpreter training and continuous development Incentives for meeting attendance targets Paid Sick Leave in accordance with applicable law Medical, Dental, and Vision coverage Employee Assistance Program (EAP) Accident, Critical Illness & Life insurance AD&D insurance package Inpatient Hospital coverage Short Term Disability 401(k) retirement plan Employee Referral Program Advancement opportunities within the organization Interpreter support Inclusive and diverse work environment Position Overview The Laotian Video‑Phone Interpreter handles on‑demand calls, translating conversational content between Laotian and English speakers across a variety of industries including healthcare, government, insurance, finance, utilities, travel & hospitality, general business, law enforcement, court, and 911. The role requires quick, concise processing of information on a technical or non‑technical subject while maintaining cultural sensitivity and professionalism. The interpreter does not provide written translation but verbal interpretation. Essential Job Functions Respond promptly to video and audio interpreting sessions and conduct interpretation in a friendly and professional manner Participate in online, video, and audio training sessions Deliver interpretation services via video and type data on a dedicated device (laptop, desktop computer, mobile phone, or tablet) Render correct concepts and meanings using established interpretation protocol, avoiding omissions or additions Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions Maintain a professional demeanor throughout video and audio interpreting sessions, including calmness during emergency or high‑stress calls such as 911 Maintain punctuality and availability during scheduled work hours Follow client instructions and protocol to ensure client expectations are met, including respecting the Limited English–speaking Person (LEP) and client permission Understand and apply industry terminology for medical, insurance, finance, and law contexts Demonstrate commitment to cultural sensitivity and a diverse environment Remain on calls that may be extended without breaks, as the job can involve high call volumes and emotionally or stressful content Qualifications Fluency in Laotian and English with cultural competency, including assessment of regional and accent differences Excellent listening, retention, and note‑taking skills for high accuracy Ability to concentrate, remain detached, neutral, and objective, even during sensitive subjects such as end‑of‑life conversations, pregnancy termination, vaccinations, or discussions about sexual orientation and/or gender expression Education or work experience in language‑related fields (teaching, language assessment, translation, or interpretation) preferred Must be at least 18 years of age Legally authorized to work in the United States without future visa sponsorship High school diploma or equivalent Must be able to read and write the requested languages (highly preferred) Technical Requirements Dedicating a personal device for business purposes Compatible desktops or laptops with Windows, macOS, or ChromeOS operating systems Compatible tablets (iPadOS or Android); smartphones (iOS or Android) also acceptable High‑speed internet connection with download speeds of at least 5Mbps, upload speeds of 3Mbps, ping no more than 300ms, and jitter no more than 30ms Access to a quiet space free from background noise or distraction Proficiency with company provided software and systems for interpreting, data entry, and communication Physical Requirements Operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam for the majority of the workday Use a headset for prolonged periods Operate company software and systems for all job aspects Have sufficient manual dexterity for typing or writing Ability to lift up to 26lbs Exposure to moderate noise levels (computer, audio, telephone) Application Timeline Applications will be accepted for 180 days from the posting date of May 18, 2026. EEO Statement LLS is an equal‑opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, national origin, veteran status, disability, age, pregnancy, sexual orientation, gender identity, or any other characteristic protected by federal or state law. LLS will provide reasonable accommodations to qualified individuals with disabilities. #J-18808-Ljbffr