AM Restaurant Server

General Summary Provides friendly, efficient service of food and beverage products desired by guests and collects payments for such items. Principal Responsibilities Contributes to an atmosphere of welcome and warmth generated by a sincere concern for each guest’s satisfaction. Welcome guests, take their orders, ring orders into the micros system, and receive payment for the order. Prepare food, coffee and other beverages to meet company and brand standards, including alcohol. Have a full knowledge of entire menu. Provide assistance in Food and Beverage areas including busing, cleaning, washing dishes and utensils, resetting tables, delivering food to guests, general cleaning of food and beverage prep areas and other areas within lobby area. Set up bar for service, prepare drink orders for guests, follow state and local laws for serving alcohol responsibly, complete closing duties, and ensure cleanliness of bar and cooler areas. Job Duties Customer Service – Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests. Team Work – Treats people with respect. Keeps commitments. Upholds organizational values. Approach all encounters with guests and employees in a friendly service-oriented manner. Partner with and assist others to promote an environment of teamwork and achieve common goals. Perform other reasonable tasks as requested by management. Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Completes opening and closing checklists according to standards. Maintains cleanliness standards, completes side work as assigned. Quantity – Meets productivity standards and completes work within a timely manner. Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Responsible for any assigned keys and for following key control policies. In accordance with liquor laws monitors guests for intoxication and reports such findings to management immediately. Understand and comply with local and state health codes in food handling and sanitation standards/procedures. Dependability – Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays, weekends and a flexible schedule. Initiative – Volunteers readily. Asks for and offers help when needed. Clear and clean tables, resets counters, tables, notify proper personnel of any inventory needs, assist in putting food orders away, wash dishes, mop floors, and any other general cleaning that is required. Compliance – Processes cash and credit card payments consistent with standard cash handling procedures. Ensures tips are reported properly for tax processing. Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation. Qualifications High School diploma or equivalent is preferred. Should have basic knowledge of food and beverage preparation. Must be 18 years or older to serve alcohol. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell. The employee must regularly lift and or move up to 25 lbs, occasionally lift or move up to 50 lbs. Specific vision abilities required by this job include peripheral vision and depth perception. Disclaimer The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. #J-18808-Ljbffr EVEREST HOSPITALITY LLC