Lead Administrative Assistant

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance

SERVPRO Team Drake

Location: San Leandro CA
Job Type: Full-Time
Department: Administration
Reports To: Office Manager/Shared Services Director

Position Overview

SERVPRO Team Drake is seeking a highly organized experienced and motivated Lead Administrative Assistant to help oversee daily administrative operations and support our growing restoration team.

The ideal candidate will have prior experience in the water fire mold or property damage restoration industry strong leadership abilities exceptional communication skills and the ability to manage multiple priorities in a fast-paced environment.

This position plays a key role in maintaining an efficient administrative department supporting project teams coordinating daily workflows and ensuring excellent customer service.

We are looking for someone who takes initiative demonstrates accountability leads by example and can help guide and develop administrative team members while maintaining a high standard of accuracy and professionalism.

Key Responsibilities

Administrative Leadership & Team Support

• Assist the Office Manager in overseeing daily administrative operations and ensuring tasks are completed accurately and efficiently.

• Provide daily guidance training and support to administrative assistants and front-office personnel.

• Help coordinate administrative workloads prioritize assignments and monitor task completion.

• Serve as a primary point of contact for administrative questions escalations and operational support.

• Identify opportunities to improve office procedures communication and overall efficiency.

• Assist with onboarding and training new administrative employees.

• Promote accountability teamwork professionalism and a positive work environment.

Restoration Operations & Project Coordination

• Support administrative processes related to water mitigation fire damage contents restoration mold remediation and reconstruction projects.

• Assist with coordinating new loss intake job assignments scheduling and communication between departments.

• Monitor incoming work orders customer requests and project updates to ensure timely follow-up.

• Work closely with Project Managers Project Coordinators Schedulers and field personnel to maintain accurate job information.

Customer Service & Communication

• Maintain a high level of customer service when communicating with property owners insurance representatives vendors and internal team members.

• Assist with escalated customer concerns and ensure timely professional resolutions.

• Oversee proper handling of incoming calls emails customer inquiries and new loss notifications.

• Ensure customers receive accurate information and timely communication regarding their projects.

• Maintain professional relationships with internal departments insurance partners and external vendors.

Documentation & Quality Control

• Review administrative work for completeness accuracy and compliance with company procedures.

• Assist with maintaining accurate digital job files customer information and project documentation.

• Support consistent use of company software tracking systems and shared documentation platforms.

Required Qualifications

• Minimum 2 years of administrative experience in the restoration mitigation insurance restoration or property damage industry preferred.
  
  
• Previous experience in a Lead Administrative Assistant Senior Administrative Assistant Office Coordinator or similar leadership position preferred.

• Strong understanding of water damage mitigation fire restoration mold remediation and reconstruction workflows.

• Familiarity with insurance claims restoration documentation and job file requirements.

• Excellent organizational skills with the ability to multitask and prioritize competing deadlines.

• Strong written and verbal communication skills.

• Proven ability to lead train and support team members.

• High attention to detail accuracy and follow-through.

• Ability to remain calm professional and solution-oriented under pressure.

• Strong computer skills including Microsoft Office Outlook Excel and digital file management.

• Ability to work independently while collaborating effectively with multiple departments.

• Dependable proactive and committed to delivering quality work.

Preferred Experience & Skills

• Experience working for a SERVPRO franchise or another restoration company.

• Familiarity with restoration management and documentation software such as:
  • Encircle

  • DryBook

  • XactAnalysis

  • Xactimate

  • MICA / MICA Exchange

  • Experience developing administrative processes training materials or workflow procedures.

  • Bilingual English/Spanish is a plus.

Ideal Candidate

Our ideal candidate is someone who:

• Demonstrates leadership through initiative accountability and professionalism.

• Has a strong understanding of the urgency and demands of the restoration industry.

• Can confidently prioritize tasks and make sound decisions in a fast-paced environment.

• Takes ownership of responsibilities and follows through without constant reminders.

• Enjoys supporting and developing other team members.

• Recognizes problems early and proactively works toward solutions.

• Understands the importance of accurate documentation timely communication and exceptional customer service.

• Is adaptable dependable and motivated to grow with the company.

HOURS

40 hours/week. Hours between 7:00am and 7:00pm.

Must be flexible to work overtime when required.

PAY RATE

Competitive pay based on experience.

Please visit our website for additional information.

SERVPRO of Belmont/San Carlos San Leandro & Stockton is an EOE M/F/D/V employer

Compensation: $24.00 - $27.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Junior IC