Lending Operations Specialist - Remote

Job Description

Job Description

Knock is redefining the home buying and selling experience, and we're only getting started! We're a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.'s Best Workplaces six times in the past seven years.

We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to 'buy before they sell', by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. 

Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we've built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating. 

Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com

Lending Operations Specialist - Remote 

Here at Knock, we strive to always put people first and go above and beyond to service our partners and customers with our first-of-its-kind Knock Bridge Loan™. Knock enables borrowers to use the money "tied up" in their current home to purchase their next one. Each Knockstar is expected to manage a high volume, complete quality work, ensure timeliness and work within defined deadlines.

Are you a mortgage guru having done just about every role in the mortgage assembly line? Are you a unicorn that changes gears like a chameleon changes colors and can do it seamlessly without skipping a beat? If so, this job may be just for you!

What You'll Do

• Work in all aspects of the bridge loan cycle at Knock. From loan set up and disclosures, to reviewing and approving the bridge loan to preparing closing documents, you will move seamlessly through all phases of the loan process
• Assist gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings
• Ensure minimum submission requirements and documents are met prior to submitting loans to processing
• Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates, ICDs as well as compliance of APR requirements
• Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed
• Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines
• Accurately condition loan files based on the loan application and file documentation
• Consistent communication internally providing loan status and approval updates
• Effective and consistent communication with external Lending Partners, Agents, and Borrowers
• Review title reports and homeowners/flood insurance to ensure Knock's lien position and security interest
• Prepare initial closing disclosures and balance with settlement and send electronically to the borrower(s)
• Settle all closing issues timely, accurately, and always putting the customer experience first
• Prepare and execute the transfer of lender funds for disbursement
• Ensure loan closing is progressing while working lock step with a cross-functional team of Loan Assistants, Bridge Loan Specialists and Loan Officers
• Prepare all loan documents for signature, verifying accuracy of the loan file (interest rate, property, sales price, loan amount, vesting, etc.), and ensuring the file has all completed documents prior to closing
• Reconcile/enter/update loan level information to prepare closing documents, and confirm necessary loan file documents are present (title commitment, HOI, etc.)
• Verify the closing disclosure meets all required federal and/or program guidelines
• Ensure closings adhere to lock confirmation, loan approval, and program guidelines
• Provide timely communications regarding closing status as appropriate
• Enter information into Meridian Link LOS, following up and communicating with customers, and obtain missing or updated documentation in order to process the mortgage loan file in a timely manner
• Coordinate with settlement partners to ensure that data is uploaded from our LOS to their system accurately and timely to ensure closing dates are met
• Audit signed closing documents to ensure complete and accurate package is received after closing and before funding
• Excellent customer service is second nature, with a natural inclination to assist others
• Efficiently and effectively manage and process a pipeline of loans daily while maintaining company turn times
• Continually learn, grow, and expand your knowledge, while also supporting others' learning experiences; act as a mentor and be a resource for others inside and outside of your team
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

What You'll Bring

• A minimum of 3 years of recent closing experience with additional relevant mortgage experience in processing and/or underwriting preferred.
• Experience within the last 12 months in the residential loan mortgage industry, particularly handling cash out refinance transactions
• Strong understanding of mortgage regulations from origination to post-closing 
• Recent experience managing and facilitating a large pipeline of loans, 50 to 60 per month
• You have a keen attention to detail and check and double check your work
• You are someone who is passionate about providing amazing customer service; you go above and beyond and strive to 'wow' the customer, always 
• You are an over-communicator with exceptional written and verbal communication skills
• You're highly organized and successful managing multiple competing priorities at once
• You possess strong sense of urgency and track record of thriving in a fast-paced, growth startup environment
• You are confident using new technology and familiar with lending management systems 
• You believe in creating diverse, equitable, and inclusive practices and programs that will further Knock's commitment to making an impact, learning, putting people first, being open, and courageous
• You have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
• Education: High school diploma or equivalent 
• We encourage you to apply even if you don't have every listed requirement 

Physical Requirements:

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Compensation and Benefits:

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. The salary range below represents a good-faith estimate for this position and is provided in accordance with applicable state and local pay transparency laws.

The base salary range for this position is $70,000–$75,000 USD. This role is also eligible for an uncapped incentive plan (bonus).

This position will expire December 31, 2026

???? Offer & Employment Terms

The actual offer, reflecting the total compensation package & benefits, will be at the company's sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

❓ Why Knock

???? Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.
???? Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.
???? Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.
???? Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.

???? Enjoying Life & Making an Impact

???? Since our founding in 2015, Knock has and continues to offer a 100% remote work culture
???? Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
???? Flexible Paid Time Off for full time employees
???? Paid parental leave for all full time employees:
- 12 weeks paid parental leave for the birthing parent
- 6 weeks paid parental leave for the non-birthing parent
???? One thousand annually for professional development
????️ Life, AD&D and Disability insurance for full time employees
???? 401K (noncontributory by Knock) for all employees
???? $75 monthly allowance for health & wellness
???? Up to $400 monthly for a co-working space for eligible employees
???? $100 monthly allowance for home internet, mobile phone or other communication devices
???? $2,500 referral bonus for eligible employees

⚖️ Equal Opportunity Employer

Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

???? Internal Applicants

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

???? Remote Culture & Company Mission

We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

???? Recruiter Policy

Please no recruitment firm or agency inquiries — you will not receive a reply from us.

???? Application Tip

PDF is our preferred format for resumes and any other attachments. Thank you!

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