Customer Operations Specialist

Job Title: Customer Operations Specialist

FieldReveal is seeking an experienced professional to join our Mapping Center team in Watertown, SD as a Customer Operations Specialist. This is a mid-level role built for someone who has spent years in a demanding, client-facing environment and knows how to manage competing priorities without losing focus on the customer.

The Customer Operations Specialist sits at the intersection of customer support and data production. You will be the primary point of contact for FieldReveal customers reaching out by phone or email, while also playing a hands‑on role in the data processing workflows that drive our business. You will develop and maintain the internal SOPs that keep our Mapping Center running at a high standard and help us scale our services as we grow. This role is a direct path towards management for the right candidate.

Key Responsibilities:

Handle inbound and outbound customer support via phone and email

Manage support requests from initial contact through resolution

Develop and maintain SOPs for internal data production and support workflows

Identify process gaps and implement improvements to support team consistency and growth

Assist with daily data processing and management of precision ag spatial data

Coordinate with the Mapping Center Manager on workflow priorities and processing timelines

Assist with internal and external training programs

Help customers build a working understanding of FieldReveal's products and methodology

Represent FieldReveal at industry events and customer meetings as needed

The Customer Operations Specialist is on a direct path towards management. Candidates who demonstrate strong judgment, a commitment to process improvement, and the ability to lead others in a fast‑paced environment will have a clear opportunity to grow into that role. We are looking for someone who wants to put down roots here and build something long‑term.

Core Competencies:

Communication: Handles difficult conversations with customers calmly and professionally. Writes clearly. Keeps the team informed.

Process Ownership: Documents what works, fixes what doesn't, and holds the line on standards.

Judgment: Makes sound decisions without constant direction. Knows when to act and when to escape.

Accountability: Follows through on every commitment. Takes ownership of outcomes, not just activities.

Adaptability: Comfortable learning new systems and workflows. Brings transferable skills and applies them without being told how.

Skills and Qualifications:

Required

5 or more years of professional experience in a client‑facing or operations role

Demonstrated ability to learn and communicate technical products or processes

Experience developing or following documented procedures in a professional setting

Strong verbal and written communication skills

Proficiency with Microsoft Office and general comfort with technology

Valid driver's license with a clean driving record

Must be located in or willing to permanently relocate to the Watertown, SD area

Preferred (Not Required)

Background in agriculture, ag lending, crop insurance, or a related field

Experience with GIS, spatial data, or precision agriculture platforms

Experience writing or maintaining SOPs or process documentation

Interest in long‑term growth into a team leadership role

Additional Requirements:

This is a full‑time, on‑site position in Watertown, SD. Remote work is not available for this role.

Travel required approximately 10% of the time, including occasional overnight stays.

This role operates in a professional office environment. Extended hours may be required during peak processing season.

FieldReveal builds precision ag technologies that connect agronomists, applicators and growers, providing integrated data that helps everyone involved make better management decisions. With over 20 years of innovating in the precision ag space, FieldReveal’s unique approach to data management makes it easier for agronomists to write seed, fertility and other input prescriptions, improving the execution of precision ag across farms in the United States.

After reading the contents of this job description, I understand the responsibilities, requirements and duties expected of me. I realize this document is intended to be an accurate reflection of the position; however, FieldReveal, LLC. reserves the right to revise, add or eliminate job functions and duties as conditions warrant. I also understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek to achieve the company’s goals. I further understand that this job description does not constitute a contract of employment, nor alter my status as an “at‑will” employee. All offers of employment are contingent on a successful passing of background check and drug test. FieldReveal is an Equal Opportunity Employer.

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