Patient Services Consultant

Role Overview We are seeking an experienced Patient Services Operations & Transformation Lead to support a Rare Disease Patient Services organization within a global biopharmaceutical company. This individual will help redesign and implement the Patient Services operating model , including new internal ways of working, governance, and the evolution of patient support for a key growth brand. A major component of the work will include supporting the transition to an outsourced HUB-based patient support model . This is a highly visible, hands-on role requiring someone who can operate independently, work across senior stakeholders, and translate strategy into execution. Key Responsibilities Design and implement a new Patient Services operating model, including governance, roles/responsibilities, decision-making, and ways of working Lead the redesign of the Patient Services model for a key growth brand Support the transition to an outsourced HUB / patient support model Coordinate across Patient Services, Market Access, Brand, Operations, vendors, and other cross-functional stakeholders Define processes, workflows, responsibilities, and handoffs across internal and external teams Identify operational gaps, risks, and dependencies and drive them through resolution Develop leadership updates, recommendations, and executive-level materials Drive strategic initiatives from design through implementation Provide strong day-to-day ownership and keep workstreams moving forward Ideal Background Strong pharmaceutical or biotech experience required Experience within Patient Services / Patient Support Programs Experience with HUB services, patient access, reimbursement, or outsourced patient support Experience designing or improving operating models, governance, and ways of working Strong program leadership and cross-functional stakeholder management Experience supporting specialty or Rare Disease products preferred Comfortable working with senior leadership and external vendors Able to operate independently in a fast-moving, ambiguous environment Director-level capability and executive presence with a willingness to remain hands-on #J-18808-Ljbffr Dale WorkForce Solutions