Customer Service Specialist

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives to provide stellar service to its external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. This is a chance to join a growing organization and team where you'll have opportunities to develop and learn within a successful company. If you have a strong service background and a passion for patience, Work Model: On-Site 8:00 AM - 5:00 PM Monday - Friday What You Will Do: Answer inbound phone calls to address client questions and inquiries Assist clients with providing information about accounts, request status, website enrollment, and accessibility Assist agents with questions on products, services, and the status of requests Troubleshoot and resolve issues over the phone to provide stellar customer service Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges Utilize multiple computer systems, applications, and procedure tools to access and identify information What You Will Need to Be Successful: High school diploma, GED, or equivalent education and experience (required) Prior customer service experience (required), preferably in a business environment Familiarity with insurance and related products (preferred) Patient and understanding approach to customer service conversations Excellent verbal and written communication skills, with the ability to answer questions Strong attention to detail, organization, and mathematical skills Ability to collaborate with employees, customers, and third parties Proficiency with Microsoft Office Suite Benefits Overview: Health, dental, and vision insurance 401k PTO $43,000 per Year Additional Postings available from Palmer Group #J-18808-Ljbffr