Imaging and Quality Control Analyst

Job Description Opportunity: The Imaging and Quality Control Analyst plays a critical role in supporting the University’s electronic imaging and document management operations by ensuring the integrity, accuracy, and efficiency of imaging processes. This position serves as a subject matter expert for imaging workflows, quality standards, metadata practices, and system operations while partnering with departments across the University to improve processes and enhance service delivery. The role provides an opportunity to work with innovative technologies, including AI- and OCR-based solutions such as Knowledge Lake Intelligent Capture, to evaluate workflows, identify automation opportunities, and support continuous improvement initiatives. The Imaging and Quality Control Analyst will help ensure reliable system performance, accurate document capture, and consistent imaging practices that support institutional operations and records management requirements. Key Responsibilities Analyze, prioritize, and apply document metadata aligned with departmental workflows, auditing requirements, and electronic document management standards. Coordinate the updating, maintenance, and quality control of imaged records to ensure accuracy and consistency. Perform optical character recognition (OCR) processing and data validation activities to improve document capture efficiency and accuracy. Support imaging system operations by managing service requests, monitoring system performance, and troubleshooting imaging-related issues. Monitor and resolve system errors, including reviewing misfiled content, tracking email and folder import processes, and validating document routing and workflow activities. Assist with testing, implementation, and quality assurance of imaging software functionality, system upgrades, and workflow enhancements. Evaluate AI-enabled imaging technologies and automation opportunities to improve business processes and operational efficiency. Provide training, guidance, and technical support to departments and team members on scanning best practices, metadata standards, imaging workflows, and quality control procedures. Maintain system documentation, process guides, and operational procedures to support consistent imaging practices. Collaborate with internal stakeholders to identify opportunities for workflow improvements and promote operational consistency across the University. Support electronic records management activities, including specialized imports, electronic shred processes, and document processing tasks. Serve as a resource for troubleshooting complex imaging issues and supporting system enhancements. Perform other duties as assigned. About Us For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace. Benefits Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You’ll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period. Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year. Minimum Qualifications 3–5 years of related experience in imaging systems, document management, records management, IT support, workflow systems, or a related technical field. Preferred Qualifications Associate degree in Information Technology, Business Administration, Records Management, or a related field preferred; equivalent experience may be considered. Experience supporting electronic document imaging systems, OCR technologies, workflow automation, or document management solutions is preferred. Required Skills, Knowledge, and Abilities Strong organizational, analytical, and problem-solving skills with the ability to investigate issues, identify solutions, and recommend corrective actions. Ability to prioritize multiple tasks, adapt to changing priorities, and learn evolving technologies and business processes. Strong attention to detail with the ability to collect, verify, analyze, and interpret data accurately. Excellent verbal and written communication skills with the ability to support students, faculty, staff, and colleagues at all levels. Commitment to providing excellent customer service and maintaining positive, professional relationships. Ability to work effectively in a team-focused, fast-paced environment while managing competing priorities independently. Ability to troubleshoot issues, support process improvements, and exercise sound judgment when resolving problems. Demonstrated integrity, professionalism, accountability, and commitment to University values. Ability to maintain cooperative working relationships and adhere to University policies, procedures, and operational standards. Equal Opportunity and Anti-Discrimination Statement Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. 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