Clinical Operations Manager

Clinical Operations Manager

The Clinical Operations Manager (COM) serves as a key operational leader within Student Wellness. Reporting to the Director of Clinical Practice, the COM partners closely with the Director of Quality, the Accreditation Manager, and the Medical Director to ensure efficient, student-centered clinical services. They manage a clinical team of nurses, medical assistants, and phlebotomy staff, coordinating workflow processes that promote the delivery of high-quality medical care for students. They focus on optimizing clinical workflows, advancing program development, strengthening cross-functional coordination, and supporting data-informed operational decision-making. Working closely with the Medical Director and the Director of Clinical Practice, they are responsible for overseeing clinical process improvement initiatives, vendor and service line management, and implementation of new clinical programs or operational enhancements. The Clinical Operations Manager also serves as a liaison between the nursing clinical staff and the medical providers to promote seamless care delivery in accordance with institutional guidelines. This position requires strong systems thinking, operational judgement, excellent supervisory skills, and the ability to anticipate and resolve barriers that impact access, efficiency, and the student experience. The Clinical Program and Operations Manager plays a central role in ensuring operational stability, scalability, and continuous improvement across Student Wellness.

Responsibilities include managing a team of nurses, medical assistants, and phlebotomy staff responsible for comprehensive direct patient care management, overseeing nursing and support staff workflows to ensure care is delivered efficiently, effectively, and in a timely manner, promoting the professional growth of staff through coaching, mentoring, and support, applying best practice guidelines to clinic operations, patient care, and safety, creating a work climate that encourages positive staff morale, motivation, and commitment, collaborating with the Director of Clinical Practice to coordinate various compliance requirements, monitoring quality and safety of laboratory and point-of–care testing and maintaining regulatory compliance, collaborating with the Director of Quality and the Quality Management Nurse Supervisor on QI projects, including process and implementation, tracking operational data and preparing reports, identifying operational risks and improvement opportunities through data translation, managing incident reports as assigned, monitoring emergency medical equipment to ensure proper functioning, monitoring cycle times (appt access, message response), maintaining documentation, workflows, and SOP, partnering with IT/PnC teams to optimize templates and build updates, evaluating and coordinating vendor contracts, contract renewals, and service agreements, conducting cost-benefit analyses for new services, supplies, or equipment, serving as liaison between departmental operations teams, including serving on various committees as assigned by the Director of Clinical Practice, serving on the Risk Management Committee to identify, assess, and mitigate potential clinical and operational risks, serving on the accreditation committee working group to write and review medical staff-related policies, managing the protocols for screening patients, providing referrals to other disciplines, and delivering treatment to patients, managing personnel issues, including interviewing, hiring, setting salaries, and administering annual performance evaluations. Develops annual budget. Monitors expense projections and provides decision-making for overall financial management and resource allocation. Develops and implements operational policies. Manages the training of staff members. Performs other related work as needed.

Minimum requirements include a college or university degree in a related field and knowledge and skills developed through 7+ years of work experience in a related job discipline. Registered Nurse (RN) - State of Illinois is required.

Preferred qualifications include a Bachelor's degree in Nursing or Master's degree, five years of nursing experience, ambulatory or clinic experience is desirable, two years in a formal/informal leadership role, current Registered Nurse license in Illinois or ability to acquire an RN license in Illinois as a condition of employment, current Healthcare Provider CPR certification, specialty certification is desirable, use standard office equipment and knowledge of Microsoft suite, ability to condense complicated issues into simple summaries that can be understood by a variety of constituents, develop and manage interpersonal relationships, exercise absolute discretion regarding confidential matters, leadership skills, teamwork and collaboration, strong communication skills, effective and appropriate application of medical knowledge, professionalism, the ability to give directions, handle sensitive matters with tact and discretion, handle stressful situations with sound judgment, give performance evaluations, work with frequent interruptions, work with people from diverse cultures and backgrounds, active listening skills, decision-making skills, problem-solving skills.