Shift Supervisor

Job Description

Job Description

Description:

This critical to success role at Custom Processing Services (CPS) provides daily engagement and accountability to the manufacturing employee base, creating a profound experience for all employees. This role is a highly independent leader, driving for results, with an expectation of a similarly strong level of accuracy and precision in work completion from self, co-workers, peers, superiors, and subordinates alike. This role at times will wear the hat of coach, mentor, or guide, inspiring others to meet their personnel and professional goals.

Accountable Functions and Responsibilities:

People Focused:

· Establish, maintain/improve, and measure a culture of safety within the shift. Safety rules need to be non-negotiable and all employees need to leave at the end of the shift in the same or better condition than they arrived.

· Develop a culture on your shift of Respect… for self, peer, CPS, and clients.

· Develop professional relationships with all employees, utilizing EQ techniques to engage and align the aspirations of the individual with the business opportunities.

· Use information learned through employee engagement to own the development of the shift employees under your leadership. Develop plans and “build people”, one at a time and in a personal and profound manner.

· Own employee training for your shift personnel.

· Trust, but verify.

Customer Focused:

· Understand customer requirements with regard to all process and specification and assure both are maintained during shift operations.

· Assure both internal and external customers are receiving all deliverables needed and expected, with said deliverables being of highest quality and integrity.

· Provide and execute to commitments for products to be available to the customer (OTA).

· Provide meaningful and formal cause and corrective actions for any incidences where the voice of the customer (VoC) is violated.

· Exhibit a high level of excellence in the custody of customer supplied goods and items.

· Assure Food Safety and Food Defense protocols are maintained throughout the manufacturing arena.

CPS Focused:

· Optimize the shift to deliver or exceed the standard revenue expected for said shift.

· Optimize processing systems to provide additional throughput, without a compromise of quality or the VoC.

· Exhibit a high level of excellence in the custody of CPS purchased goods and items.

· Provide required operational reporting, timely and accurately.

· Demonstrate full and proper usage of production information systems including Cost Accounting reporting, HIPPO, Deacom operation, and Paycor operation.

· Assure all activities conform to ISO 9001, ISO 22000, and ISO 17025 certifications as well as other third-party certifications we carry.

· Other work as assigned or deemed necessary for the business.

Job Metrics (Measurements of Success):

· Incident rate for shift

· Employee retention for shift

· 360 feedback from peers and co-workers

· First Pass Quality

· On Time Availability for plant

· Customer Complaints for shift

· Budget: Shift Uptime

· Budget: Actual process performance verses standard

Required Qualifications:

· Post high school degree in Business, an Engineering discipline, or a related field preferred.

· Alternatively, five years of relative experience in Manufacturing Leadership preferred

· Champion and embodiment of CPS Core Values

· Willingness to work as part of a collaborative team, promoting trust and respect.

· Excellent communication skills, both written and oral, including proficiency in Office Suite applications.

· Ability to multitask and establish priorities in an environment of competing expectations.

· Willingness to continue education and personal development for the purposes of staying up to date with industry, technology, and regulatory requirements.

· Desire to be a change agent, not getting discouraged, but persevering through times of conflict.

· Flexible and open minded to change while at the same time being able to hold an unwavering position.

· Previous experience in developing personnel.

· Ability to analyze data, look for trends, and draw conclusions for said data

Location:

Reading Campus (primary work location) – 99% of time

East Greenville Campus (secondary location) – 1% of time

Work Environment (estimated averages):

Office (12%)

Floor (88%)

Growth Opportunities:

Business Unit Leadership

Technical Sales

Business within a Business Leadership opportunities (Revenue hunters and farmers)

SME areas Leadership opportunities

Travel Requirements:
Very rarely, to vendor locations as needed to support learning and equipment/process advancement
Very rarely, to industry or technical conferences to advance learning and understanding of new technologies
Between CPS sites as indicated above