Customer Service Representative

Our client, a social services organization dedicated to supporting community well-being, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting program applicants and recipients. The ideal candidate will have excellent communication skills, compassion, and a strong work ethic, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: East Hartford, CT

Pay Range: $21

Shift: Monday - Friday (8:00 AM to 4:30 PM), Weekends OFF!

What's the Job?

• Answer inbound calls from program applicants and recipients related to social service programs.
• Accurately document all interactions with callers to ensure proper record-keeping.
• Follow scripts to ensure adherence to established procedures and provide consistent service.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
• Communicate trends in caller questions and concerns to call center leadership for continuous improvement.

What's Needed?

• Must be at least 18 years of age or older.
• High School Diploma or equivalent; associate degree or higher can be substituted for experience.
• Minimum of six months experience in a call center environment or related customer service role.
• Ability to pass a 30 WPM typing test and background check, including a drug test.
• Excellent verbal and written communication skills, with the ability to handle sensitive information professionally.

What's in it for me?

• Full-time employment with a reputable organization.
• Paid training to prepare you for success in your role.
• Structured work schedule with weekends off, promoting work-life balance.
• Supportive work environment focused on growth and development.
• Opportunity to make a positive impact in the community by assisting those in need.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.