IT Operations Engineer (L2+ -> L3 Growth Path)

IT Operations Engineer (MSP | L2+ → L3 Growth Path | $73K–$104K Total Comp)
Simi Valley, CA | Full-Time | Onsite

Do Work That Actually Matters—and Get Better Every Year
At AllConnected, we support organizations that can’t afford failure—cities, infrastructure providers, and growing businesses that depend on stable, secure IT environments.
This isn’t a Tier 1 role.
This is for engineers who already know how to troubleshoot—and want to level up into higher-impact infrastructure work.

We’re looking for a high-performing L2+ engineer who:
•Takes ownership of problems
•Thinks beyond the ticket
•Wants to grow into L3-level capability over time

Why AllConnected
•Earn your growth – clear path from L2+ → L3 based on performance, not tenure
•Real engineering exposure – virtualization, cloud, networking, security across environments
•Accountability culture – you own issues end-to-end, and it shows
•Diverse client environments – no stagnation working a single stack
•Team-first mindset – escalation paths are clear, support is real
•Work that matters – your impact is visible to clients and leadership

What You’ll Do
•Own and resolve Level 2 escalations with increasing independence
•Support multi-client MSP environments (onsite + remote)
•Administer Microsoft 365 (Exchange, Entra ID, SharePoint, security, licensing)
•Support and troubleshoot virtualization platforms (VMware, Hyper-V, Proxmox)
•Diagnose infrastructure issues—performance, connectivity, system reliability
•Manage Windows endpoints and server environments
•Perform Active Directory and Group Policy troubleshooting
•Troubleshoot networking issues (TCP/IP, DNS, DHCP, VLANs, firewalls)
•Maintain clear, high-quality documentation
•Participate in a rotating on-call schedule

What You Bring (L2+ Profile)
•3+ years of IT support / systems experience
•MSP experience strongly preferred
•Hands-on with virtualization and Microsoft 365 environments
•Strong troubleshooting skills across systems, network, and cloud
•Ability to own issues through resolution without hand-holding
•Clear communication with both clients and internal teams
•Desire to grow into higher-tier engineering responsibility (L3)

Nice to Have (Signals of L3 Trajectory)
•Azure / Microsoft 365 certifications
•VMware, Hyper-V, or Proxmox experience
•Network+ / CCNA / firewall certifications
•Security+ or exposure to security frameworks

Compensation & Benefits
•Total Compensation: $73,000 – $104,000 annually (equivalent to $35–$50/hour), depending on experience
•Includes a KPI-based performance bonus, with approximately 10–20% of total compensation tied to performance
•Paid Time Off + Paid Holidays
•Health insurance (up to 50% employer-paid for employee-only coverage)
•401(k) with up to 4% company match
•Dental, vision, and retirement benefits

How Performance Is Measured
This is a performance-driven role, with bonus eligibility tied to:
•Utilization (~75% target)
•Ticket ownership and resolution quality
•Documentation standards
•Consistency in service delivery
Growth into higher compensation tiers is directly tied to measurable performance and capability expansion.

What This Role Is NOT
•❌ Not entry-level or Tier 1
•❌ Not a call-center environment
•❌ Not remote
•❌ Not a design/architect role (yet)
This role is designed for engineers who want to master operations first, then grow into higher-level engineering work.

Work Environment
•100% onsite (Simi Valley, CA)
•40-hour work week
•Rotating on-call responsibility

If you’re an engineer who:
•Takes ownership
•Wants to grow
•And is ready to be held accountable for performance
Apply and let’s talk.