Technical Support Specialist

Job Description

Job Description

Location: Torrance, California

Automotive Electronics Technical Support Specialist

Rydeen Mobile is seeking a skilled, motivated, and customer-focused Automotive Electronics Technical Support Specialist to join our team full-time. The primary responsibilities of this position include providing technical support to installation shops, dealerships, and customers, including troubleshooting, testing, repairing, and supporting automotive electronics such as dash cameras, rearview mirror systems, and vehicle safety products.

Our team is passionate about supporting the 12-volt industry and helping installers succeed through reliable technical expertise and outstanding customer service. If you enjoy working with automotive electronics and helping customers solve installation and product-related challenges, we would love to hear from you.

Key Responsibilities

• Provide professional and responsive technical support to installation shops, dealers, and customers
• Assist installers with product setup, wiring, troubleshooting, and installation-related questions
• Diagnose technical issues and provide practical solutions for vehicle integration and product operation
• Inspect, test, diagnose, and repair returned automotive electronics products
• Verify product functionality and performance through hands-on testing
• Educate customers on product features, operation, and installation best practices
• Maintain accurate records of repairs, testing results, product returns, and technical support cases
• Collaborate with engineering, sales, and product teams to improve customer satisfaction and product quality
• Support trade shows, dealer training sessions, and sales events when needed
• Maintain a clean, safe, and organized work environment
• MECP certification is preferred

What We’re Looking For

• Passion for automotive electronics and vehicle technology
• Customer-first mindset with a positive, professional, and helpful attitude
• Strong troubleshooting, communication, and problem-solving skills
• Team-oriented mentality with the ability to work collaboratively
• Reliable, proactive, and detail-oriented work ethic
• Genuine desire to help installers and customers succeed

Qualifications & Skills

• Experience with car audio, vehicle security, dash cameras, or automotive electronics systems
• Strong hands-on troubleshooting and installation support experience
• Understanding of Ohm’s Law, proper wiring practices, and vehicle electrical systems
• Familiarity with hand tools, soldering equipment, multimeters, and automotive installation techniques
• Ability to perform voltage, continuity, and basic diagnostic testing
• Excellent communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in Microsoft Office applications, especially Excel
• Self-motivated, dependable, and detail-oriented
• Experience supporting installation shops or dealer networks is a plus
• MECP certification is preferred

Compensation

• Competitive salary commensurate with experience
• Opportunities for professional development and career advancement

Rydeen Mobile is a vehicle safety technology brand based in Torrance, California, dedicated to serving the Professional 12-Volt Installer and Dealer market.
For more than 16 years, we have designed and validated advanced safety solutions, including radar blind spot detection systems, 360&degree; mirror dash cameras, and proximity security technology — products that provide drivers with greater awareness and give installers dependable solutions they can confidently stand behind.
We believe advanced vehicle safety technology should not be limited to new vehicles. Every vehicle on the road deserves access to modern safety innovations. That is why we focus exclusively on the aftermarket industry, working directly with installation shops, distributors, and members of industrial buying groups to deliver patented, professionally installed safety solutions for virtually any vehicle, regardless of make, model, or year.
Our products are engineered for performance, reliability, and real-world usability. Our team is based in the United States, and our support doesn’t end with sales.
At Rydeen, our mission is to create “Peace of Mind Every Day” by making every journey safer, smarter, and more enjoyable.

Company Description

Rydeen Mobile is a vehicle safety technology brand based in Torrance, California, dedicated to serving the Professional 12-Volt Installer and Dealer market.\r\nFor more than 16 years, we have designed and validated advanced safety solutions, including radar blind spot detection systems, 360&degree; mirror dash cameras, and proximity security technology — products that provide drivers with greater awareness and give installers dependable solutions they can confidently stand behind.\r\nWe believe advanced vehicle safety technology should not be limited to new vehicles. Every vehicle on the road deserves access to modern safety innovations. That is why we focus exclusively on the aftermarket industry, working directly with installation shops, distributors, and members of industrial buying groups to deliver patented, professionally installed safety solutions for virtually any vehicle, regardless of make, model, or year.\r\nOur products are engineered for performance, reliability, and real-world usability. Our team is based in the United States, and our support doesn’t end with sales. \r\nAt Rydeen, our mission is to create “Peace of Mind Every Day” by making every journey safer, smarter, and more enjoyable.\r\n\r\nDrive Wise. Happy Vibes!