Family Advisor

Family Advisor

Location: Fairfield, NJ

Schedule: Full-Time

Salary: $65,000 to $70,000 annually

Position Overview

Our client is seeking a compassionate and organized Family Advisor to support individuals with developmental disabilities and their families. This role combines care coordination, staff supervision, and client advocacy to ensure high-quality services that meet Medicaid, DDD, and state regulatory standards. The ideal candidate will have experience managing client relationships, leading teams, and navigating community-based support programs.

Key Responsibilities

• Supervise and support a team of Direct Support Professionals (DSPs), ensuring compliance with all training and regulatory requirements
• Coordinate onboarding activities, including background checks, fingerprinting, required training, and orientation
• Provide ongoing coaching, mentorship, and performance support to DSP staff
• Serve as the primary point of contact for clients, families, caregivers, and community partners
• Monitor service delivery and ensure quality care standards are consistently maintained
• Attend ISP meetings and assist with developing and implementing individualized support plans
• Ensure compliance with NJ DDD, Medicaid, DHS, and other applicable regulations
• Respond promptly to client and staff concerns, resolving issues professionally and efficiently
• Analyze service and client-care data to identify opportunities for improvement
• Build and maintain relationships with community organizations, providers, and stakeholders
• Participate in community outreach and networking events to support client resources and engagement
• Support urgent client needs outside normal business hours when necessary
• Maintain CPR/First Aid certification and all required DDD/DHS training requirements
• Act as a mandated reporter and cooperate with audits, investigations, and inspections as needed
• Perform additional duties as assigned

Qualifications

• Bachelor's degree in Social Work, Healthcare Administration, Human Services, Psychology, or a related field preferred
• Minimum of 5 years of experience in client services, case management, healthcare, home care, or a related field
• Prior supervisory or team leadership experience preferred
• Strong interpersonal, communication, and problem-solving skills
• Ability to build trust with clients, families, and caregivers
• Experience working with individuals with developmental disabilities is highly preferred
• Proficient with Microsoft Office and electronic documentation systems
• Strong organizational skills with the ability to manage multiple priorities

Requirements

• Must be at least 18 years of age and authorized to work in the United States
• Valid driver's license and reliable transportation preferred
• Ability to read, write, and communicate effectively in English
• Successful completion of background screening, fingerprinting, drug testing, and all NJ DDD-required clearances

Why Apply?

• Competitive salary up to $70,000
• Opportunity to make a meaningful impact in the lives of individuals and families
• Leadership role with direct influence on quality of care and service delivery
• Collaborative and mission-driven team environment
• Professional growth and development opportunities

This is an excellent opportunity for a client-focused professional who is passionate about supporting individuals with developmental disabilities while leading a dedicated care team.

Benefit offerings for full-time employment include paid Holidays, and PTO days, prorated based on hire date within the calendar year. Also included: Medical, dental, vision

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance