Admissions Officer

Benefits: 401(k) Company parties Dental insurance Employee discounts Paid time off Parental leave Tuition assistance Vision insurance Position Title: Admissions Officer Department: Growth Office Reports To: Director of Admissions Primary Location: Washington, DC FLSA Classification: Non-Exempt Parameters: Full-time; 12 months/year Pay Range: $40,000.00 annually Position Summary: The Admissions Officer is responsible for recruiting, advising, and converting prospective students into enrolled students while providing outstanding customer service throughout the admissions process. The position manages student applications, maintains communication with applicants and recruitment partners, supports enrollment initiatives, and collaborates with university departments to ensure a smooth transition from inquiry through registration. Essential Functions:As defined under the Americans with Disabilities Act (ADA), the following are representative duties, responsibilities, knowledge, skills, and abilities required for this position. This list is intended to be illustrative and is not intended to be a comprehensive listing of all duties and responsibilities. Employees may be required to perform other job-related duties as assigned. Duties and Responsibilities: Represent Bay Atlantic University at recruitment events, education fairs, webinars, campus tours, and partner meetings to promote academic programs and strengthen institutional visibility. Follow prospective student inquiries, applications, and enrollments through targeted outreach and engagement activities. Collaborate with Marketing, Engagement, Academic Department, Mentora Academic department, Student Services, the Finance Office, the Registrar's Office, and other administrative departments to implement effective online and offline recruitment campaigns and enrollment initiatives. Establish, develop, and maintain strong relationships with domestic and international recruitment partners, educational institutions, agencies, and community organizations to expand the University's recruitment network and support strategic enrollment growth. Contribute to departmental enrollment goals by maintaining consistent follow-up, managing recruitment activities, and supporting conversion strategies throughout the admissions cycle. Participate in webinars, workshops, individual advising sessions, office hours, and recruitment events to support prospective students throughout the admissions process. Prepare communications for prospective students. Evaluate prospective student applications and guide qualified applicants through the admissions process to achieve enrollment goals. Build and maintain strong relationships with prospective students, parents, sponsors, educational agents, and other stakeholders to ensure an exceptional admissions experience. Provide accurate guidance to prospective students regarding admissions requirements, academic programs, university policies, and enrollment procedures. Conduct proactive follow-up with applicants to encourage application completion, document submission, and enrollment. Assist the Senior Admissions Officer with daily admissions operations, recruitment activities, and enrollment initiatives. Maintain accurate and up-to-date applicant records in the University's Customer Relationship Management (CRM) system and other institutional databases. Coordinate with the Registrar's Office to ensure the timely and accurate processing of admitted student records and enrollment documentation. Support prospective international students by providing guidance on required admissions documentation, visa-related processes, pre-arrival planning, and transition to the University, while referring immigration‑specific questions to the appropriate Designated School Official (DSO) or authorized personnel. Respond promptly to inquiries received by phone, email, CRM, and other communication channels, providing professional and timely customer service. Monitor and respond to inquiries submitted through Bay Atlantic University and Mentora general email accounts, directing requests to the appropriate department when necessary. Collaborate with Academic Affairs, Student Services, the Registrar's Office, Housing, Marketing, and other university departments to ensure a seamless student experience from inquiry through enrollment. Welcome prospective students, visitors, and partners, providing professional assistance and directing them to the appropriate offices or personnel. Provide operational support to the Admissions Office and front desk during peak periods, special events, or staff absences as needed. Assist with student activities, orientation programs, and other enrollment‑related initiatives that support student success. Maintain a professional, welcoming, and organized office environment that reflects the University's standards of service and professionalism. Protect the confidentiality of student records and institutional information in accordance with FERPA and University policies. Perform other duties and special projects as assigned. General Expectations:Employees are expected to perform their assigned duties in an efficient, effective, and professional manner while demonstrating integrity, accountability, and a commitment to continuous improvement. Employees are expected to support the University's mission, vision, and values by collaborating effectively with students, faculty, staff, partners, and the public. All employees are expected to comply with University policies, procedures, regulations, and applicable federal, state, and local laws while maintaining the highest standards of professionalism, confidentiality, and customer service. Education and Experience Requirements: Bachelor's degree in Business, Marketing, Communications, Education, International Relations, or a related field preferred. Equivalent combinations of education and relevant experience may be considered. Previous experience in admissions, enrollment management, student services, recruitment, customer service, sales, or a related field is preferred. International students who are authorized to work in the United States under Curricular Practical Training (CPT) or Optional Practical Training (OPT) are encouraged to apply. Preferred Qualifications Excellent interpersonal, verbal, and written communication skills, with the ability to build relationships and convert prospective students into enrolled students. Experience using Customer Relationship Management (CRM) systems, such as Salesforce, HubSpot, or similar platforms. Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint. Strong organizational and time management skills, with the ability to manage multiple priorities while maintaining attention to detail. Ability to provide personalized guidance and customer‑focused solutions based on prospective student needs. Excellent listening, presentation, and interpersonal skills. Ability to work independently while contributing effectively within a collaborative team environment. Demonstrated professionalism, sound judgment, discretion, and the ability to maintain confidentiality. Ability to communicate effectively with individuals from diverse cultural and educational backgrounds. Fluency in a second language is preferred but not required. Work Environment: Work is primarily performed under general supervision in an office setting with appropriate climate control. Travel, early morning, evening, and weekend work may be required. Physical Requirements:Essential functions of this position require the ability to communicate effectively, use standard office equipment, perform repetitive computer work, and occasionally lift or move materials weighing up to 10 pounds. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally, and all other sedentary criteria are met Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability, and creative problem‑solving skills are important. Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights for any person or persons. Management reserves the right to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions. Compensation: $40,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for #J-18808-Ljbffr Bay Atlantic University