Customer Service Coordinator

Banfield Ft Myers Daniels Mktplc FL|005163 May 28, 2026 $30K - $37K If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Job Summary The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a friendly and efficient manner. The role influences clients to return and refer to new customers. Essential Responsibilities and Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times—encouraging hospital visits, welcoming clients and pets, ensuring their comfort in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices; dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Perform other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative Care and OWPs The pay range for this role is $15.00 - $18.69 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Benefits Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We’ve got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future. Best-in-Class Student Debt Relief Program (for Full-Time DVMs): We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long‑term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays. Top‑Tier Mental Health and Wellbeing Resources: Access our industry‑leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive. Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect your loved ones with our company‑paid Associate life insurance and the option to purchase additional coverage. Company‑Paid Short‑ and Long‑Term Disability: Feel secure knowing that if you face a temporary or long‑term disability, you’ll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre‑tax money. Health Savings Account (HSA): Maximize your healthcare dollars with a tax‑advantaged HSA. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption. Continuing Education Allowance (for Eligible Positions): We provide financial assistance to pursue continuing education opportunities. Back‑Up Child and Elder Care & Family Support Resources: Receive help during unpredictable life moments to keep things running smoothly. Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: Maintain an active lifestyle with our digital exercise therapy program. Voluntary Protection Benefits: Purchase coverage to support you financially during hospital stays, critical illness, and accidents. Legal Plan: Affordable and accessible legal coverage for a wide range of needs. Identity Protection: Safeguard your personal information and receive support if it is stolen. Commuter Benefits: Convenient and cost‑effective commuting solutions. Three Free Optimum Wellness Plans for Pets: Ensure your pets receive preventive and general care. Exclusive Discounts: Savings on products and services across a wide variety of categories. Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). Apply For This Role Company Mars Veterinary Health, Inc Location Banfield Ft Myers Daniels Mktplc FL|005163 #J-18808-Ljbffr