Station Manager - Dallas/Fort Worth International Airport

Job Details Job Location: Contour DFW - DFW Airport, TX 75261 Position Type: Full Time Education Level: High School Travel Percentage: Negligible Job Shift: Any Job Category: Customer Service Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remain at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview Insurance Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service. Leaves of Absence Eligible for various types of leave, including: Medical Leave Non-Medical Family Care Leave Maternity and Paternity Leave Personal Leave Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding. Equal Employment Opportunity Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at View email address on click.appcast.io. Summary of Essential Duties The Station Manager is responsible for leading and coordinating all aspects of airport operations at the assigned station. This position oversees ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer-focused service. The Station Manager provides direct supervision, training, and support to Cross-Utilized Airport Agents, while also maintaining compliance with all Company policies and regulatory requirements. This role requires strong leadership, communication, and problem-solving skills to manage day-to-day operations, respond to irregular situations, and uphold Contour Airlines’ commitment to safety, professionalism, and exceptional customer service. Key Responsibilities Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance. Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action when required. Interact directly with passengers, flight crews, ground handling staff, and vendors to ensure exceptional customer service. Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding/deplaning, baggage handling, and special service requests. Marshal, tow, pushback, and deice aircraft while maintaining ramp safety and GSE integrity. Conduct investigations of operational incidents (e.g., GSE or aircraft damage, LOIs), prepare reports, and implement corrective actions. Respond to irregular operations (IROPs), taking proactive measures to minimize customer disruption. Ensure compliance with FAA, TSA, OSHA, EPA, and Company standards. Maintain strong communication with Inflight Services, System Operations Control Center (SOCC), and Company leadership. Other duties as assigned by management. Working Environment / Physical Requirements Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments. Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation. Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift). Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels. Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations. Must be able to ascend/descend stairs frequently. Qualifications Be at least 23 years of age. High school diploma or GED equivalent preferred. Be authorized to work in the United States and able to travel in and out of the United States. Must have a valid driver’s license and good driving record. Must understand, read, and write English. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Possess strong leadership and organizational skills. Must have well-developed people skills and ability to work with a variety of personalities. Able to coordinate multiple priorities and meet deadlines. Able to handle interruptions and a fast-paced environment. Maintain strong attention to detail. Be self-motivated and able to motivate others. Excellent communication skills both written and verbal delivered with tact and professionalism. Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests. Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks. Able to work nights, weekends, holidays, and varying schedules. Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software. Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Prior aviation experience or aviation related education a plus. Disclaimer The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change. #J-18808-Ljbffr Corporate Flight Management