Customer Service Representative-Stonewall

Porters of Louisiana

Job Description

Benefits:

Employee discounts
Free uniforms
Opportunity for advancement
Training & development

Job Summary:
We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porters Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities:
Greet and assist customers in a courteous and professional manner
Receive, tag, and log clothing and other items for dry cleaning or laundry service
Review orders with customers and ensure accurate information is collected
Answer phone calls and assist with inquiries regarding services, pricing, and order status
Operate the point-of-sale (POS) system to process payments and issue receipts
Inspect garments for special care needs, damage, or stains; notate on ticket
Handle customer complaints or concerns and escalate issues to management as needed
Maintain a clean and organized front counter area
Assist with packaging completed orders and notifying customers when orders are ready
Perform basic opening and closing duties as required

Qualifications:
Previous experience in customer service or retail is a plus
Excellent verbal communication and interpersonal skills
Ability to stand for extended periods and lift up to 25 lbs
Basic math and computer skills
Basic knowledge of filing systems
Strong attention to detail and ability to multitask
Punctual and dependable work ethic

Work Schedule:
Monday - Saturday/hours of operation
Must be available to work Saturdays or holidays, if needed

Apply

Vacancy posted 9 days ago

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