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Patient Services Representative

Little Rivers Health Care

DUTIES & RESPONSIBILITIES:
  • Responsible for unlocking front door at appropriate time.
  • Check voice mail for messages and turn on/off as appropriate.
  • Answer telephone, take messages and transfer calls as appropriate.
  • Take prescriptions refill requests from patients and pharmacies and enter into the computer
  • Check patients in and out upon arrival and departure respectively.
  • Schedule patient appointments.
  • Print demographic information sheets at least annually for patient to verify information.
  • Enter patient demographics information into computer.
  • Update patient demographic/insurance information as necessary.
  • Scans patient insurance cards into EHR as necessary.
  • Collect co-pay and/or billed charges from patient at time of visit and post into EHR.
  • Process all received faxes appropriately and in a timely manner.
  • Process courier mail in a timely manner.
  • Run insurance eligibility program twice a day- once for the day before the appointment and once for same day appointments.
  • Verify Medicaid eligibility via website for patient upon arrival as required.
  • Telephone following day patients to confirm appointments if automated system fails
  • Make outside referral appointments for patients as needed.
  • Monitor outstanding referrals and follow-up as needed to insure patient attends appointment and we receive the report.
  • Responsible for printing and tracking dictation on a daily basis.
  • Process work from provider out-box for office as appropriate.
  • File patient charts as necessary.
  • Reconcile cash drawer daily and prepare deposit report for Practice Manager.
  • Maintain administrative patient alerts as necessary.
  • Assemble registration packets as needed
  • Prepare documentation for OB Chart Review monthly.
  • Assist with Medical Records as necessary.
  • Perform other duties as assigned.
Vacancy posted 3 days ago
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