Patient Services Representative
Little Rivers Health Care
DUTIES & RESPONSIBILITIES:
- Responsible for unlocking front door at appropriate time.
- Check voice mail for messages and turn on/off as appropriate.
- Answer telephone, take messages and transfer calls as appropriate.
- Take prescriptions refill requests from patients and pharmacies and enter into the computer
- Check patients in and out upon arrival and departure respectively.
- Schedule patient appointments.
- Print demographic information sheets at least annually for patient to verify information.
- Enter patient demographics information into computer.
- Update patient demographic/insurance information as necessary.
- Scans patient insurance cards into EHR as necessary.
- Collect co-pay and/or billed charges from patient at time of visit and post into EHR.
- Process all received faxes appropriately and in a timely manner.
- Process courier mail in a timely manner.
- Run insurance eligibility program twice a day- once for the day before the appointment and once for same day appointments.
- Verify Medicaid eligibility via website for patient upon arrival as required.
- Telephone following day patients to confirm appointments if automated system fails
- Make outside referral appointments for patients as needed.
- Monitor outstanding referrals and follow-up as needed to insure patient attends appointment and we receive the report.
- Responsible for printing and tracking dictation on a daily basis.
- Process work from provider out-box for office as appropriate.
- File patient charts as necessary.
- Reconcile cash drawer daily and prepare deposit report for Practice Manager.
- Maintain administrative patient alerts as necessary.
- Assemble registration packets as needed
- Prepare documentation for OB Chart Review monthly.
- Assist with Medical Records as necessary.
- Perform other duties as assigned.
Vacancy posted 1 day ago
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