Food Service Technician

Find your calling at Mercy! Demonstrates proficiency in all technical positions. Takes responsibility of routine operations when supervisor is not on duty. Ensures tasks for all positions are completed as scheduled when manager is not available. Direct the efforts of others. Makes staffing adjustments to cover open positions. Assists supervisors with scheduling, task assignments, and special projects. Participates in quality improvement initiatives. Position Details: Food Service Technician - Catherine's Cafe - Full Time

Mercy Hospital St. Louis - St. Louis, MO

Position Summary

Mercy Hospital St. Louis is seeking a reliable and customer-focused Food Service Technician to support evening cafeteria operations as a cashier while assisting with overall food service functions. This role demonstrates proficiency across technical duties, takes initiative in routine operations, and provides leadership support in the absence of a supervisor.

The ideal candidate is self-motivated, detail-oriented, and committed to delivering exceptional service to patients, guests, and staff in a fast-paced healthcare environment.

Key ResponsibilitiesLeadership & Operational Support

• Oversee routine operations during evening shifts when a supervisor is not on duty
• Ensure all assigned tasks and stations are completed efficiently and on schedule
• Direct and support team members to maintain workflow and service standards
• Make staffing adjustments as needed to cover open positions
• Assist with scheduling, task assignments, and departmental projects
• Participate in quality improvement initiatives

Cashiering & Food Service Duties

• Perform accurate cash handling and operate registers with proficiency
• Provide excellent customer service to patients, visitors, and staff
• Understand and interpret menus, including regular and modified diets
• Maintain proper food safety standards, temperature checks, and documentation
• Monitor inventory levels and assist with ordering and stocking supplies
• Ensure cleanliness standards and sanitation schedules are followed

Safety, Compliance & Quality

• Follow hospital safety procedures including infection control and emergency protocols
• Maintain confidentiality and comply with patient rights regulations
• Adhere to departmental and hospital-wide safety standards
• Utilize MSDS resources and proper chemical handling procedures

Team Collaboration & Communication

• Communicate effectively with team members, leadership, and customers
• Assist with training and onboarding of new staff
• Demonstrate professionalism, active listening, and strong interpersonal skills
• Accept and provide constructive feedback

QualificationsRequired

• Ability to follow written instructions and interpret menus
• Strong customer service and communication skills
• Ability to work independently and lead others without direct supervision
• Basic computer proficiency

Preferred

• High school diploma or GED
• Previous food service experience (hospital setting preferred)

Certifications (Required within 90 Days of Hire)

• Serve Safe Manager Certification (St. Louis location requirement)

Physical Requirements

• Ability to stand for extended periods
• Occasional lifting up to 40 lbs
• Carrying up to 35 lbs (two-handed)
• Minimal kneeling or crouching

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Coffee Shop, Cafe