Supervisory Tax Examining Technician

Front Line Manager Duties

As a Front Line Manager you will:

1. Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
2. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
3. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
4. Give advice, counsel or instruction to employees on work and administrative matters.
5. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
6. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
7. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
8. Identify developmental and training needs of employees, providing or arranging for needed development and training.
9. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Serves as a first-line supervisor with full supervisory authority over a team of Tax Examiners and/or support staff performing work across Accounts Management, EPSS, Return Integrity & Compliance Services, and Submission Processing functions. Plans, assigns, and reviews work; establishes priorities; and ensures timely accomplishment of production and quality objectives aligned with organizational goals.
• Monitors and evaluates employee performance through review of casework, quality data, and production reports; provides ongoing feedback, coaching, and administrative guidance; prepares performance evaluations; and addresses conduct and performance issues in accordance with applicable laws, regulations, and labor agreements.
• Exercises delegated personnel authority, including interviewing and selecting candidates, approving leave, recommending awards and disciplinary actions, and identifying training and developmental needs. Analyzes workload, staffing levels, and inventory trends to ensure efficient resource utilization and balanced work distribution.
• Communicates organizational priorities, program changes, and procedural updates to staff. Ensures adherence to internal controls, disclosure requirements, safeguarding standards, and Internal Revenue Manual (IRM) procedures. Advises higher-level management on unit performance, workforce planning, and operational challenges.
• Develops and implements operational strategies to achieve program objectives, production goals, and service level commitments. Establishes performance standards and workflow processes aligned with organizational priorities and evaluates effectiveness through analysis of trend data, inventory reports, and quality indicators. Identifies systemic issues and implements corrective actions to improve efficiency, accuracy, and service delivery.

STANDARD POSITION DESCRIPTIONS (SPD): PD91649 Visit the IRS SPD Library to access the position descriptions.