Project Manager Release Operations Ops

Job Description

Job Description

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Project Manager Release Operations plays a key role in ensuring the seamless execution of release processes, effective communication, and training initiatives. They are responsible for ensuring that process maps are followed, frontline service teams are fully prepared for upcoming changes, and both internal and external stakeholders, including clients, are ready for operational transitions. They are highly organized, detail-oriented, and excel in coordinating cross-functional teams to drive successful change adoption and client satisfaction.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Release Execution & Coordination

• Ensure that defined process maps are followed and executed effectively.

• Collaborate with Product & Technology and Operations teams to manage release activities.

• Track and report on release readiness, execution progress, and post-release outcomes.

• Identify and escalate risks, bottlenecks, and dependencies that may impact release success.

Operational & Client Readiness

• Assess the impact of upcoming releases on frontline teams and ensure they are equipped for change.

• Ensure clients are informed, trained, and prepared for upcoming system/process updates.

• Partner with Implementation, Client Services, and all other supporting teams in Operations to assess and address client needs.

• Coordinate user acceptance testing (UAT) efforts, gathering feedback from both internal teams and clients.

• Assist in developing client-facing readiness materials, including FAQs, guides, webinars, and training sessions.

• Act as a liaison between technical and non-technical teams, ensuring a seamless transition for clients.

Communication & Training

• Develop and distribute clear, concise communications regarding upcoming changes to both internal teams and clients.

• Partner with Training teams to create and deliver necessary training materials and sessions for internal and external audiences.

• Maintain up-to-date release documentation, FAQs, and support guides for both employees and clients.

• Conduct post-release evaluations to identify areas of improvement and refine future processes.

Education and Experience

•Bachelor’s degree in Business, Operations, Communications, or a related field

• 2 years experience in change management or equivalent experience leading cross-functional projects.

• Excellent communication and stakeholder management skills, with the ability to build trust

across teams.

• Self-starter mentality with the ability to work independently and drive initiatives forward.

• Curiosity and adaptability, with a willingness to solicit feedback and address challenges when solutions are not immediately known.

• Ability to document detailed observations, risks, and concerns, and translate them into actionable recommendations.

• Experience working with cross-functional stakeholders including Sales, Implementation, Client Services, GTM, Tax Operations, and Tech Operations teams.

• Ability to engage and drive conversations with Sales, Operations, and Product teams regarding operational readiness.

• Knowledge of internal client service experiences.

• Strong presentation skills, ability to summarize work performed and next steps with clarity.

• Focus on relationship building and expanding personal network and knowledge base.

• Highly accountable and autonomous; ability to work independently.

Preferred Qualifications

• Proven ability to analyze and solve complex operational problems using data-driven approaches.

• Understanding of project management concepts, release management, and agile methodology

• Knowledge of product development processes, customer experience, and internal operations (including Client Services and Implementation teams).

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on ziprecruiter.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $78,300 - $86,500 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via