Clinical Case Manager, Behavioral Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritise safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time. Position Summary: Utilises advanced clinical judgement and critical thinking skills to facilitate appropriate member physical health and behavioural healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilisation of available resources and optimal, cost‑effective outcomes. Assessment of Members: Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member’s needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programmes/services. Applies clinical judgement to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues. Using advanced clinical skills, performs crisis intervention with members experiencing a behavioural health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services. Enhancement of Medical Appropriateness and Quality of Care: Application and/or interpretation of applicable criteria and clinical guidelines, standardised case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits Using holistic approach consults with supervisors, Medical Directors and/or other programmes to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes Identifies and escalates quality of care issues through established channels Ability to speak to medical and behavioural health professionals to influence appropriate member care. Utilises influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behaviour changes to achieve optimum level of health Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. Helps member actively and knowingly participate with their provider in healthcare decision‑making Analyzes all utilisation, self‑report and clinical data available to consolidate information and begin to identify comprehensive member needs. Monitoring, Evaluation and Documentation of Care In collaboration with the member and their care team develops and monitors established plans of care to meet the member’s goals Utilises case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Ability to take and manage crisis calls. Required Qualifications: Unencumbered Independent Behavioural Health clinical licence in the state where they reside and work: Licensed Mental Health Counselor (LMHC) Licensed Clinical Social Worker (LCSW) Licensed Independent Social Worker (LISW) Licensed Marital and Family Therapist (LMFT) Licensed Professional Counselor (LPC) 3+ years of direct clinical practice experience post masters degree, e.g., hospital setting or alternative care setting such as ambulatory care or outpatient clinic/facility 3+ years minimum of Behavioural Health experience Applicants must be willing to work standard business hours in EST or CST. Preferred Qualifications Case management and discharge planning experience Crisis intervention skills Managed care/utilisation review experience Ability to take and manage crisis calls Education Minimum of a Master’s degree in Behavioural/Mental Health or related field Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 – $142,576.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive programme in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programmes, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments ( . We anticipate the application window for this opening will close on: 07/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace. #J-18808-Ljbffr CVS Health