Administrative Assistant

Job Description

Job Description

Frieling offers a safe, fun, family-friendly work environment. Est. in 1988, Frieling is an importer/distributor of high-end gourmet cookware, kitchenware, and tabletop products from around the world. Our customers include retailers, e-commerce, consumers, dealers, hotels and restaurants in North America and abroad.

Primary Responsibilities Include

· Answer and direct incoming phone calls and emails in a professional manner

· Answer consumer questions through online retailers’ portals

· Daily assistance and backup for our order entry team

· Handle customers’ warranty cases

· Contact customers for order information

· Various office tasks such as answering phones, filing, researching information, assistance with Excel reports and presentations

· Support internal teams with administrative tasks as needed

Desired Skills & Experience

· High school diploma

· 2+ years of experience in office administration, customer service, or a related role.

· Excellent customer service, verbal and written communication skills

· Excellent organizational abilities, strong attention to detail

· Self-motivated with a sense of urgency

· Proficient in Microsoft Office, primarily Microsoft Excel

· Technical savvy to navigate through new software systems

· On occasion, must be able to stand for extended periods to assist with trade show setups

Job Type and Work Hours

· Full-time, Mo-Fri, 7:30-4:30 or 8:00-5:00

Pay and Benefits

· $18-20 per hour depending on experience

· Generous health insurance package

· Dental and vision insurance plans available

· Paid time off

· Eight paid holidays

· Retirement plan with company match

· Employee discounts on product purchases

· Caring, happy, yet professional environment