Shelter Director

About this position COMPANY Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service partners with Federal, State, City, County, and private employers to provide high-quality staffing and operational support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include shelter management, safety patrol, janitorial services, and transportation operations. Full Time or Part Time: Full Time; may include evenings, weekends, and holidays as needed FLSA Status: Exempt Temporary/Seasonal/Regular: Regular Salary: 65,000 to 75,000 Job Location: Tamarac Family Shelter Reports to: Bayaud Works Leadership MISSION & VISION Mission: Creating pathways for individuals and communities who have faced adversity by providing meaningful employment and supportive services. Vision: A future where every individual has the opportunity to achieve stability, dignity, and self-sufficiency through meaningful work, compassionate support, and thriving communities. Bayaud Works will be recognized as the trusted leader in transforming lives through innovative workforce solutions, supportive services, and community partnerships. POSITION SUMMARY The Site Director provides senior on-site leadership for the Tamarac Family Non-Congregate Shelter located at 7525 East Hampden Avenue. This position is responsible for full shelter operations and programming in alignment with HOST Program Standards, Bayaud Works policies, and contract requirements. The role oversees safe, hygienic, accessible, equitable, inclusive, hospitable, low-barrier, Housing First operations; housing-focused case management; HMIS, OneHome, Capacity Tracker, and HOST reporting; facilities coordination; food service coordination; security and safety planning; community relations; staffing; fiscal stewardship; and contract monitoring readiness. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions. Lead full operations and programming for the Tamarac Family Non-Congregate Shelter in accordance with HOST Program Standards, the Tamarac contract scope of work, Bayaud Works policies, and applicable law. Lead, develop and supervise shelter staff ensuring performance metrics are met. Ensure health and safety standards and procedures are managed and followed. Ensure services are accessible to guests with disabilities and Limited English Proficiency, including coordination of ADA accommodations, language access, nondiscrimination expectations, and inclusive service practices. Supports and Leads Program, Project Management and Facilities Manager. Oversee timely and accurate use of HMIS, OneHome, Capacity Tracker, HOST Programs Community, SharePoint, Excel, Rippling, and other required systems to support documentation, data quality, contract reporting, payroll review, scheduling, and performance-based invoicing. Monitor contract performance metrics, including sheltered nights, Rapid Resolution at intake, housing-focused case management, community queue activity, occupancy, data quality, incident trends, staffing patterns, and service gaps; implement corrective actions when needed. Prepare, review, or coordinate monthly invoices, quarterly narrative reports, HMIS/data quality reports, Capacity Tracker submissions, monitoring responses, corrective action plans, security plans, grievance procedures, and other documentation requested by Bayaud Works leadership, HOST, or authorized partners. Serve as the primary site liaison with HOST representatives, City departments, neighborhood organizations, schools, community partners, vendors, subcontractors, and service providers; support required community relations activities, including neighborhood meetings and perimeter/site cleanliness expectations. Lead emergency response, critical incident management, security coordination, evacuation readiness, conflict de-escalation, safety drills, mandated reporting, 911 notifications, and continuity-of-operations needs. Protect confidential information, PII, HMIS data, personnel information, paper files, electronic records, and work-issued equipment in accordance with contract, agency, privacy, data protection, and record-retention requirements. OTHER DUTIES AND RESPONSIBILITIES Maintain leadership visibility across shelter shifts and departments and support special projects, new-site planning, cross-site operations, or other duties assigned by Bayaud Works leadership. QUALIFICATIONS Minimum Qualifications:Three or more years of progressively responsible leadership experience in homeless services, family shelter, non-congregate shelter, supportive housing, human services, emergency operations, or a related field, including staff supervision, contract compliance, service delivery, data/reporting oversight, crisis response, and coordination with public or community partners. Preferred Qualifications:Two years of experience with HOST-funded programs, HMIS/Clarity, OneHome, Capacity Tracker, performance-based contracts, audits or monitoring, facility operations, shelter safety planning, community relations, and multi-department team leadership. Bachelor's degree in Social Work, Human Services, Public Administration, Business Administration, Nonprofit Management, Healthcare Administration, or a related field preferred. Relevant leadership experience may be considered in place of a degree. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of family homelessness, low-barrier shelter operations, Housing First, trauma-informed care, Rapid Resolution, coordinated entry, HMIS/Clarity, OneHome, housing-focused case management, shelter safety, and contract-based service delivery. Ability to lead managers and supervisors, interpret contract requirements, maintain consistent expectations across departments and shifts, resolve operational issues, and implement corrective actions. Ability to analyze budgets, payroll, staffing coverage, HMIS data, Capacity Tracker data, performance metrics, resident outcomes, documentation quality, and operational risks. CERTIFICATES, LICENSES, REGISTRATIONS A valid driver’s license is required. Must be able to complete a Background/MVR check and be insured by Bayaud Works’ motor vehicle insurance carrier. Must complete required shelter, HOST Program Standards, sensitivity, safety, de-escalation, data/privacy, HMIS, and other partner or contract-required training within required timeframes. SUPERVISORY RESPONSIBILITIES This position supervises assigned site-level managers, supervisors, and operational leads. Responsibilities include management coverage, onboarding, training, coaching, performance management, schedule oversight, workforce planning, and accountability across shelter departments while maintaining compliance with Bayaud Works policies, HOST Program Standards, confidentiality expectations, safety requirements, and trauma-informed service practices. EXPECTED HOURS OF WORK The schedule may vary and may include evenings, weekends, holidays, emergency response, on-call availability, staffing coverage changes, or other adjustments based on 24/7 shelter operations and contract needs. ALTERNATIVE WORK PLAN This position is generally not eligible for an Alternative Work Plan due to the on-site nature of shelter operations, supervision, resident services, safety, and program needs. Duties must be performed on-site at assigned shelter locations, Bayaud Works offices, or other work sites as needed. Temporary remote work for special projects or limited administrative duties may be considered on a case-by-case basis with supervisor approval and based on operational needs. This section does not limit Bayaud Works’ obligation to consider reasonable accommodations as required by applicable law. TRAVEL REQUIREMENTS Local travel may be required for community meetings, HOST or City meetings, partner coordination, inspections, trainings, Bayaud Works offices, and other program-related needs. PHYSICAL DEMANDS Sit, stand, and walk for extended periods. Communicate effectively with residents, staff, community partners, vendors, and emergency responders. Move throughout shelter facilities and community locations, including use of stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT This position primarily works on-site in a family shelter environment and may also work in Bayaud Works offices or other community-based locations. The role operates in a dynamic 24/7 service environment that may involve emergencies, conflict, noise, competing priorities, and changes in staffing or operational needs. ADDITIONAL QUALIFICATIONS Must be 18 years of age or older. Must pass company and any applicable client background check and reference check upon offer of employment. Eligibility to work in the United States is required. BENEFITS FSA/HSA Disability/Life Paid Vacation/Sick time/Holidays 401K Employee Assistance Program EEOC EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at or graduation from an educational institution from the resume or other application documents prior to submitting the application. As a proud Second Chance Employer, Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, professional and personal growth, and long-term success. Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all. Share this Job: #J-18808-Ljbffr