Senior Process & Quality Analyst, Contact Center
UCSF
UCSF Health is seeking a Business Process & Quality Analyst within the Contact Center to optimize patient access and customer service. The role conducts quality audits, analyzes workflows, and collaborates with stakeholders to implement improvements and training materials. The analyst will monitor performance, report error trends, and participate in design sessions with the Platform and Ambulatory Care Operations teams to drive strategic opportunities for service enhancement. #J-18808-Ljbffr UCSF
Vacancy posted 1 day ago
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