Commercial Customer Support Specialist

Commercial Customer Support Specialist

Are you passionate about delivering outstanding customer service and eager to advance your career in P&C insurance? Enhance your Commercial Lines experience while developing your skills in our Commercial Customer Support Specialist role. This position is based in our Temple Terrace office in FL 33637. Safepoint MGA, LLC is a P&C Insurance carrier based in Tampa, FL.

Job Summary: Provides administrative support to the Commercial Underwriting team including assistance with incoming correspondence, emails, phone calls, inspection requests, and faxes. Ideal candidate is experienced in handling Customer Service calls, review and process non-premium bearing endorsements, support the Citizens Imports, assist with rating, and order various underwriting reports, such as inspection requests, complete 360 cost estimators and provide any other administrative support as needed by the Commercial department.

Duties and Responsibilities:

• Provides administrative support with new business activities and binding documents.
• Responsible for correspondence, document upload items and commercial email inbox items, such as return mail.
• Handles Customer Service inquiries as part of the department phone queue
• Performs data entry with rating programs, Mail Merge Documents, and reviews and processes document uploads
• Provides administrative and data entry support with Citizens Take-Out policies
• Assists with processing non-premium bearing endorsements, requests for loss runs and AOR changes
• Complies with productivity, quality, file documentation requirements and service standards
• Other tasks and projects as may be assigned

Essential Job Functions:

• Ability to use computer systems to support new business activity and binding documents
• Ability to answer the telephone and engage in live chats through computer software programs to provide customer service support for agents and policyholders with the Commercial Lines products
• Ability to think critically, research and assess risk, and make informed decision
• Ability to effectively communicate verbally and in writing
• Ability to type 45 wpm minimum for data entry purposes

Qualifications:

• 2-5 years of administrative support in commercial property and casualty insurance.
• Knowledge of Commercial Underwriting department policies, procedures, and terminology
• Excellent communication and organizational skills
• Strong computer skills and systems knowledge
• Ability to multi-task efficiently and work in a fast-paced environment
• Excellent customer service skills and phone etiquette
• 440 License, or the ability to obtain a 440 license if necessary
• High School Graduate or Equivalent

Physical requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to grasp, handle, or feel; and reach with hands and arms. Working conditions: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance (company paid premiums)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• AAA Membership (company paid)
• Identity Theft Protection (company paid)
• Other Ancillary Insurance Benefit Programs
• And more

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.