Community Manager

Job Description

Job Description

Are you a driven leader who thrives on creating exceptional living experiences in an upscale setting while leading high-performing teams and delivering strong financial results?

We’re seeking a dynamic, people-first Community Manager to lead operations at a senior residential community Chestnut Oaks in Fort Washington, Maryland . In this role, you’ll take full ownership of the community by elevating the resident experience, leading a talented team, and driving operational and financial success.

This is an opportunity to make a meaningful impact in a premium environment where attention to detail, service excellence, and leadership truly matter.

Key Responsibilities

Lead & Inspire Your Team

• Build, coach, and develop a high-performing on-site team, including an Assistant Property Manager and Maintenance staff
• Set clear expectations, provide ongoing feedback, and foster a culture of accountability and growth
• Hire, train, and retain top talent aligned with company values

Drive Operational Excellence

• Oversee all aspects of property operations, including leasing, marketing, maintenance, and administration
• Ensure policies, procedures, and service standards are consistently executed
• Step in to support any function as needed to keep operations running smoothly

Deliver an Elevated Resident Experience

• Create a refined, responsive, and hospitality-driven environment residents are proud to call home
• Handle resident concerns with professionalism, discretion, and a solutions-first mindset
• Ensure seamless, high-touch move-in and move-out experiences

Own Financial Performance

• Partner with the Regional Manager and Property Accountant to develop and manage the annual budget
• Monitor performance, identify variances, and implement strategic solutions
• Maximize revenue through strong rent collection practices and new income opportunities
• Oversee expenses, reporting, and payroll submissions

Maintain & Enhance a Luxury Asset

• Ensure the community remains impeccably maintained, safe, and visually exceptional
• Approve and oversee repairs, replacements, and capital improvements
• Manage vendor relationships to ensure high-quality, timely service delivery

Qualifications

• Proven leadership experience with the ability to motivate and develop teams
• Strong organizational and operational management skills
• Financial acumen with experience managing budgets and expenses
• Exceptional communication and interpersonal skills
• A proactive, detail-oriented, and solutions-driven mindset
• Professional presence aligned with a luxury brand environment
• Proficient working on computers (Microsoft and Yardi)
• 3+ years of management experience supervising teams

• Active, on-site role requiring movement throughout the property (indoors and outdoors)
• Ability to sit, stand, walk, and occasionally lift up to 15 lbs
• Must be available on-site during business hours with evenings/weekends as needed
• This is an on-site position and cannot be performed remotely

• Competitive salary based on experience
• Comprehensive benefits package including medical, dental, and vision
• 401(k) with 100% employer match up to 4%

Ready to lead an upscale senior community and deliver an elevated living experience? Apply today and bring your expertise to Chestnut Oaks.