Customer Service Specialist

PrideStaff has an opening for two customer service specialists for our client, an innovative manufacturing company in North Western Palm Beach County.


Customer service specialists should be experienced with handling sensitive information. In addition:

• Excellent phone manner and the ability to listen
• Fluent keyboard skills and technical acumen, as well as the ability to quickly learn new systems
• High attention to detail with the ability to review data and information and match recorded information as needed
• One of the associates is required to be bilingual, English and Spanish-speaking

In addition to processing / production duties, specialists are responsible for the following activities of their assigned department(s)

• Monitor service request workflow (traffic tickets)
• Assist with processing of backlog and incoming service requests within the department
• Assist with data entry based on need and workload.
• Guide / assist with the creation, maintenance, validation and communication/use of Knowledge Management Materials (training documents, SOPs, checklists, job aids, etc.)
• Assist in special assignments and projects as needed
• Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
• Assist in root cause analysis (RCA) creation / documentation as needed
• Other duties as assigned by Management
• Work well in a team environment and with individuals from all business areas
• Execute all duties with follow-through and professionalism, demonstrating a high level of business ethics

Excellent work environment with a "can do," collaborative team! Apply TODAY!
Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour