Bilingual Customer Service Representative

Be among the first 25 applicants five days ago. Get AI-powered advice on this job and access more exclusive features. Direct message the job poster from JENOPTIK Smart Mobility Solutions. Corporate Recruiter at JENOPTIK Optical Systems POSITION OVERVIEW: The Customer Service Specialist is responsible for leading efforts in providing information and services to all customers regarding traffic violations. ESSENTIAL RESPONSIBILITIES: Review traffic violations Process payments Maintain knowledge of customer rules and regulations Ensure work complies with local rules Provide comprehensive resolution to customer inquiries ADDITIONAL RESPONSIBILITIES: Besides routine processing duties, Customer Service Specialists will: Monitor service request workflow (Fresh Desk Tickets) Assist with backlog and incoming requests Create and maintain Knowledge Management Materials (Training Documents, SOPs, etc.) Further duties include: Assist with special projects Review transactions for accuracy, correct errors, escalate issues Contribute to root cause analysis (RCA) Perform other duties as assigned Work effectively in a team environment Demonstrate professionalism and high business ethics REQUIREMENTS: Fluent in English and Spanish High School Diploma or GED At least 2 years of relevant experience Proficient in Microsoft Office (Excel, Word, PowerPoint) Ability to pass background checks Willing to learn proprietary software Strong communication skills Location: Jupiter, Florida Soft skills: personal effectiveness, problem solving, strategic thinking Typing speed of at least 30 words per minute Maintain confidentiality Legal work eligibility in the U.S. DESIRED SKILLS: Degree-level education Experience with Zendesk Experience with SAP or similar ERP/MRP systems PHYSICAL REQUIREMENTS: Employees must occasionally stand, walk, sit, use hands, reach, climb stairs/ladders, balance, stoop, kneel, crouch, crawl, talk, and hear. Reasonable accommodations can be provided for disabilities. Seniority level Associate Employment type Full-time Job function Customer Service Industries Public Safety Referrals can double your chances of interview success at JENOPTIK Smart Mobility Solutions. #J-18808-Ljbffr