Bilingual English/Creole Customer Service Associate

PrideStaff

Job Description

PrideStaff has a full-time, temp-to-perm opening for a bilingual (English/Creole) customer service specialist at an innovative manufacturing company in Jupiter, FL.

Customer service specialists receive incoming calls and process information. Some requirements and responsibilities include:

Experience handling sensitive information
Excellent phone manner and the ability to listen
Fluent keyboard skills and technical acumen, as well as the ability to quickly learn new systems
High attention to detail along with the ability to review data and information, and match recorded information as needed

In addition to typical processing/production duties, customer service specialists are responsible for the following activities of their assigned department(s):

Monitor service request workflow
Assist with processing of backlog and incoming service requests within the department
Assist with data entry
Guide with the creation, maintenance, validation and communication/use of various materials including training documents, checklists, job aids and matrices
Assist in special assignments and projects as needed
Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion and escalate to management as needed
Assist in root cause analysis (RCA) creation/documentation as needed
Work well in a team environment and with individuals from all business areas
Execute all duties with follow-through and professionalism, demonstrating a high level of business ethics

If you have experience in a call center and/or customer service environment, speak English and Creole fluently and want to join an energetic, fast-paced team, apply today!

\nCompany Description

Great Opportunity !

Company Description

Great Opportunity !

Apply

Vacancy posted 2 days ago

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