Front Desk Assistant

Front Desk Assistant (Afternoon Coverage) Location: North Liberty, IA | In person | Full-Time | Onsite Pay: $18 - $20 per hour, based on experience Schedule: Part-time with potential for additional or full-time hours A well-established pediatric therapy clinic in North Liberty is seeking a dedicated part-time individual to join its front desk and patient support team. As a friendly and inviting face for children and families, this role is essential to creating a smooth, welcoming, and positive clinic experience. This is an excellent opportunity for someone seeking consistent part-time hours who is passionate about patient care. Position Overview As a member of the support team, you'll manage front desk responsibilities in the afternoon while helping children and families navigate their visits. You will greet families, manage phone and email communication, schedule appointments, answer questions, and help keep daily clinic activities running smoothly. This position is ideal for a service-driven and compassionate individual with strong organizational skills and an interest in supporting children and families. You'll help manage patient flow and communication while making a positive impact on every family's experience. You'll work alongside a knowledgeable and positive team in a supportive environment, with the potential to expand your responsibilities and hours based on your experience and capabilities to assist the Administrative & Billing Coordinator with billing-related and other administrative responsibilities. Weekly Hours & Schedule Approximately 25 hours per week, with the potential for additional hours Coverage needed: Monday: 1:00 PM–6:00 PM Tuesday: 1:00 PM–6:00 PM Wednesday: 1:00 PM–6:00 PM Thursday: 1:00 PM–6:00 PM Friday: 1:00 PM–6:00 PM Some flexibility may be available around the daily start time, including a potential 2:00 PM start. However, candidates must be able to work consistently until 6:00 PM, Monday through Friday. What You'll Do Welcome children and families and create a positive front-desk experience Answer incoming calls and direct questions to the appropriate team member Respond to emails, inquiries, and routine client-service needs Schedule and update appointments Make outbound calls related to scheduling, inquiries, and client follow-up Assist families with forms, paperwork, and general questions Help children and families transition between the waiting area and therapy rooms Maintain accurate electronic and physical records Keep the front desk and waiting room clean, organized, and welcoming Communicate closely with therapists, administrative staff, and leadership Help address scheduling changes and other day-to-day clinic needs Provide general administrative support as needed Potentially assist the Administrative & Billing Coordinator with billing and administrative tasks, depending on experience and interest What We're Looking For A warm, friendly, and professional communication style Strong dependability and consistent attendance Excellent organization and attention to detail Ability to manage multiple priorities and frequent interruptions Strong written and verbal communication skills Comfort working with children and interacting with families Good judgment and the ability to handle sensitive information professionally Proficiency with Microsoft Office, Google Workspace, and general office technology Previous front desk, receptionist, scheduling, customer service, or administrative experience preferred Experience with medical billing, insurance verification, healthcare administration, or accounts receivable is especially helpful for candidates interested in additional hours Experience in a pediatric, healthcare, therapy, or outpatient setting is helpful but not required High school diploma or equivalent required Benefits Benefits may vary based on the number of hours worked and eligibility requirements. Consistent weekday schedule Meaningful work supporting children and families Collaborative, mission-driven team environment Potential for expanded responsibilities and additional hours Additional options for benefits, based on amount of regular hours worked. Growth Opportunity As the clinic continues to grow, this role offers opportunities to expand responsibilities and assist in areas such as scheduling coordination, social media, insurance processes, billing workflows, and administrative systems. KSI