3DEXPERIENCE Application Support Engineer

Full-time

Intellectt INC

Job Description

Provide support for the 3DEXPERIENCE application in an ITAR-compliant environment. Troubleshoot application, performance, and integration issues across multiple 3DX modules while ensuring data access, handling, and operations comply with ITAR and corporate data security policies. Collaborate with business, development, and infrastructure teams to resolve incidents and service requests. Support system maintenance, documentation, root cause analysis, and preventive measures.

Key Skills

3DEXPERIENCE application support across multiple 3DX modules
Application, performance, and integration troubleshooting
ITAR compliance and corporate data security policies
System logs, user activity, and error trend monitoring
Incident and service request resolution
Root cause analysis and preventive measures

Required Qualifications

Experience providing support for the 3DEXPERIENCE application in an ITAR-compliant environment
Experience troubleshooting application, performance, and integration issues
Experience working with business, development, and infrastructure teams
Experience participating in patching, version upgrades, and system maintenance
Experience maintaining incident and resolution documentation

Additional Skills

Ability to proactively identify and resolve recurring issues
Experience monitoring system logs, user activity, and error trends
Strong documentation and knowledge-sharing skills
Ability to support maintenance activities with minimal disruption to operations
Ability to implement preventive measures following root cause analysis

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Vacancy posted 1 day ago

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