Support System Administrator

At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national and global scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site.


We are seeking Support System Administrator to be responsible for maintaining and supporting IT and OT systems that enable laboratory and manufacturing operations in a GMP-regulated environment.


You will:

• Oversee day-to-day operations of lab and manufacturing systems.
• Provide support for CAPA and investigations.
• Update lifecycle documents, including configuration specifications, SOPs, URS, RTM, and DIA.
• Qualify instrumentation and handle network configuration requests.
• Offer on-call process support for troubleshooting and resolving issues.
• Perform IT/OT troubleshooting and system configuration reviews.
• Assist in server setups and configurations.
• Assess the impact of changes to qualified systems.
• Manage continuous improvement projects.
• Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates.

You have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 1+ years of experience in IT/OT system support within a regulated environment.
• Experience with GMP system management and troubleshooting lab instrumentation.
• Proficiency in validation testing and strong documentation skills.
• Experience with IT/OT troubleshooting and lab system administration.
• Ability to commute to Devens, MA.
• A DNA comprised of collaboration and teamwork.

Benefits & Perks:

• 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry.
• Prompt enrollment into Medical, Dental, and Vision benefits.
• Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off.
• Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities.

E Tech Group is an Equal Opportunity Employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law. E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs. E Tech Group is an Affirmative Action Employer of individuals with disabilities and protected veterans.