Sales Support Administrator

Sales Support Administrator

Littleton, Massachusetts, United States

This role involves processing orders, data entry, and providing administrative support. The ideal candidate is a self-starter who excels in a team environment and is passionate about providing excellent customer service.

Key Responsibilities:

• Answer incoming sales calls, address customer inquiries, provide product information, and process orders
• Accurately enter and maintain data in CRM and order management systems
• Process customer orders from initiation to fulfillment, ensuring accuracy and timely delivery
• Make outbound sales calls to potential and existing customers to promote products and services
• Collaborate with the sales team to follow up on leads and close sales
• Provide exceptional customer service by resolving issues and answering questions promptly
• Prepare reports and updates on sales activities and customer interactions
• Support administrative tasks and assist other departments as needed
• Stay informed about products, promotions, and market trends to better assist customers

MUST HAVES:

• At least 2+ years experience in a sales, account manager or sales support role
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software