Patient Support Advocate

#IND123

Job ID: 23467 - Patient Support Advocate

Location: Lakeland, FL 33810 - This position is onsite

Pay: $17.50 to $20.50 depending on experience, licensure and skill set
$17.50 - Basic skills required
$19.00- License FL RPhT required
$20.50 - Exceptional skills, License and Bilingual required

Training schedule: 
Training will be the first two weeks, onsite, Monday to Friday 9am to 5:30pm, then go onto
assigned shift.

Schedule:
2- Monday to Friday: 10:30 to 7pm
1- Monday to Friday: 11am to 7:30pm
2- Monday to Friday: 11:30am to 8pm

Start date: July 13, 2026

Job description

1. Assist patients with enrollment into free medication assistance programs by reviewing applications, verifying eligibility, and determining qualification based on Federal Poverty Level (FPL) guidelines.
2. Communicate with patients, healthcare providers, and internal teams regarding application status, benefit verification, medication support, and required documentation.
3. Manage a high-volume caseload while providing timely follow-up on application decisions, case updates, and ongoing patient support.
4. Maintain accurate documentation within internal systems and application status portals while ensuring compliance with program guidelines and healthcare regulations.
5. Deliver compassionate customer service by helping patients navigate specialty medication programs, resolving issues efficiently, and supporting access to therapy.

Nice to have:

• Previous specialty pharmacy experience
• Bilingual: Spanish/English
• Florida Registered Pharmacy Technician license, in good standing
• Medicare programs, Medicare Savings Programs, Medicare Extra Help

Requirements:

• Must have healthcare, medical, claims, insurance/preauthorization or any pharmacy related experience (2 years preferred)
• Knowledge of co-pays, deductibles, prior authorizations
• High school diploma or equivalent
• Background check required
• Drug screening required
• Employment verification required
• Education verification required