Senior IT Business Analyst

CoreSite is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed. With a culture built on collaboration, ownership, and operational excellence, CoreSite is a place to make an impact. Senior IT Business Analyst: As a member of the IT Solutions team, the Senior IT Business Analyst specializes in analyzing business processes within and across features, as well as breaking complex business problems down into epics, user stories and acceptance criteria. The Senior IT Business Analyst demonstrates expertise in reconciling functional requirements from multiple and at times competing business units and ensures that the acceptance testing and documentation of test results are conducted during the delivery of new IT solutions. This role collaborates with both technical and non-technical teams and must tailor communication to diverse audiences effectively. The ideal candidate thrives in a dynamic team environment, adapts well to change, and excels in supporting software development teams that deliver valuable IT solutions to business stakeholders. Essential Functions: Conduct analyses on complex business processes to identify and document deficiencies, dependencies, risks, and opportunities for improvement through future-state business process documentation Serve the organization as a subject matter expert in relation to key business processes by maintaining knowledge and documentation across key features and associated systems Gather business and technical solution requirements by conducting process workshops, discovery sessions, and backlog refinement to translate business or IT needs into accurate and meaningful epics, user stories and acceptance criteria. Own or facilitate the User Acceptance Testing (UAT) of user stories or whole features to ensure successful release preparedness and support the QA team in advising on overall test strategy within or across teams Present business and IT leadership with scope estimations, cost-benefit analyses, and solution assessments to drive organizational decision making Adhere to Software Development Lifecycle (SDLC) methodology and compliance obligations. Advocate for both functional and technical best practices by working with functional leads, technical leads and the Enterprise Solution Architect. Build and maintain process and project documentation in Confluence/Box and other tools as adopted by the organization Assist in maintaining logs and supporting closure for priority risks, action items, decisions, assumptions and blockers. Facilitate change management in areas affected by development activities. Evaluate system changes for downstream teams, system and/or organizational impact. Perform the role of Scrum Master and/or Project Manager as needed, undertake duties such as leading agile ceremonies, creating project plans, reporting project status across the organization, planning and facilitating end-to-end UAT activities, and creating deployment and cutover plans. Promote and demonstrate the behaviors consistent with CoreSite’s culture and Guiding Principles. Knowledge, Skills & Abilities: Ability to thrive in a hybrid work environment, with regular on-site presence of up to 2 days per week. Flexibility to travel up to 5%, with the potential for increased travel or in-office presence as business needs evolve. Experience with Salesforce CRM highly preferred. Experience with JIRA and Confluence suite highly preferred. Experience with process documentation tools (Visio, Lucid, Miro) required Strong written and verbal communication skills; able to engage effectively with technical and non-technical stakeholders at all levels. Proficiency in Agile Scrum, Kanban, Waterfall or Scaled Agile Frameworks required. Strong analytical, problem-solving, and decision-making skills, including root cause analysis and troubleshooting. Ability to gather, analyze, and interpret data to support decision-making. Experience managing small to mid-sized projects; project management background preferred. Strong documentation and organizational skills with the ability to meet deadlines. Ability to quickly learn new applications, systems, and technologies. Working knowledge of information systems, business applications (developed and third-party), networks, and telecommunications systems. Education/Experience: Bachelor’s degree in computer science, information technology or related studies preferred. Six (6) or more years of related experience, which includes at least three (3) or more years of related experience supporting a variety of business software, and three (3) or more years of experience supporting IT with systems implementations as a Business SME or Product Owner. Salesforce certification(s) a plus (Administrator, Business Analyst, Advanced Administrator). Knowledge of MuleSoft or Enterprise Integration Strategies are a plus. Demonstrated experience using and supporting developed and purchased business applications. Demonstrated experience discussing issues at a technical or non-technical level, depending on the audience. Demonstrated experience maintaining a persistent focus to perform troubleshooting and problem resolution. Demonstrated experience planning and organizing work activities to meet deadlines for yourself and teams. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the job’s duties, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Ability to travel is required. Compensation: Compensation for this role includes a base salary between $100,000 - $116,000. This role is also eligible for an annual bonus and equity, based upon individual and company performance. Job Post Timeline: This position is expected to be posted for 30 days. Benefits: Medical coverage starting day one, plus dental, vision, telemedicine, HSA/FSA options. 401(k) with a 5% company match, plus bonus and equity opportunities. Employee Stock Purchase Plan (ESPP). Starting 16 days of PTO, 11 paid company holidays, floating holidays and additional paid time for volunteering, family care, parental leave and other life events. Free parking or public transportation support. Up to $800 annually in wellness reimbursements and up to $450 in wellness incentives. $100 monthly technology stipend. Up to $5,250 annually in educational reimbursement plus LinkedIn Learning. Up to $5,000 annually in charitable donation matching. Financial coaching and student loan support. Family planning, mental health, and caregiving support. Pet insurance, employee discounts and cash back offers. General Statements: Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation. CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. 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