Skilled Trade Technical Service Associate IV

The Field Service Technician (or Territory Account Specialist) is responsible for managing Diversey’s institutional business operations within an assigned territory. This role centers on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer sites, while ensuring the highest standards of safety, quality, and service delivery.A core responsibility is to drive customer satisfaction by delivering on Diversey’s value proposition and consistently meeting or exceeding service level agreements (SLAs) across key solution areas—including laundry, kitchen, housekeeping, industrial water treatment, and pool services. The technician also plays a critical role in developing and maintaining strong, long-term customer relationships, serving as a trusted partner in helping customers achieve their operational goals.The position requires effective use of modern systems and tools for communication, reporting, and auditing, ensuring accurate documentation and transparency of all service activities. The ideal candidate is highly customer-focused, self-motivated, and capable of managing diverse tasks independently while meeting tight deadlines and contributing to overall business growth.**RESPONSIBILITIES:** Deliver an exceptional customer experience by effectively supporting Diversey’s cleaning and sanitation programs. Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager. **REQUIRED QUALIFICATIONS:** Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting. Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word) Microsoft SharePoint, Microsoft PowerApps, and other mobile apps.Valid U.S. driver’s license with a clean driving record and the ability to drive long distances as needed. **Physical requirements:** Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces. Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills. Professional demeanor with a high level of self-motivation and the ability to work independently.Strong attention to detail, time management, and decision-making skills. Excellent communication, interpersonal, and organizational abilities. Ability to collaborate across functions and departments to support company objectives.**PREFERRED QUALIFICATIONS:** Experience with Salesforce (FSL). Understanding Food Safety requirements, NEHA/CPFS or Serve Safe certifications.**BENEFITS & PREREQUISITES:** As a full-time employee of Diversey, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.401k (w/ employer match up) At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr