Account Manager II

Sales Professional

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer's business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor's degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications:

Customer account management or relationship management experience; Experience onboarding new customers, clients, or accounts; Success growing existing customer relationships or revenue; CRM and account planning experience; Cross-functional collaboration to support customer success. Sponsorship is not available for this position.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position upon hire. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

Additional Details:

This is a customer facing role that requires regular in person meetings. Candidates must live within a 50-mile radius of Wallingford, CT or surrounding cities within the territory.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)