Community Support Specialist

Community Support Specialist

The Community Support Specialist provides administrative services to Regional Directors, Association Managers, Boards of Directors, Committees, Homeowners, Vendors, and other related parties as needed and for the daily operations of the organization as directed by the Community Support Services Team Lead.

Your Responsibilities:

Administrative Coordination—provide support to Regional Directors and Association Managers (responsibilities may vary depending on Regional Directors and Association Managers’ needs)

• Distribution of financial statements
• Sending out correspondence via letters, emails, and phone blasts
• Upkeep of websites – community and public (if applicable)
• Special projects (directories, board reference book assembly, copies, proof reading, etc.)
• Prepare for annual meetings, monthly board meetings and special meetings; attend if requested)
• Update and maintain reports
• Update on-call sheet
• Assist with FHA/VA approval and renewal process
• Assembly of mailings and running postage meter
• Data Entry
• Update/upload documents
• Transitioning of property files
• Assist with architectural modification applications and approval process

Receptionist Back-Up

• Answering phones and routing calls accordingly
• Forwarding of voicemail, faxes, info emails, etc.
• Opening and distributing incoming mail
• Handling of package deliveries
• Greeting visitors

Additional Responsibilities:

• Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by management.
• Perform and range of special projects, tasks, and other related duties as assigned

Skills & Qualifications:

• High School diploma or equivalent
• Minimum 4 years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate

Physical Requirements:

• Sitting at a desk; use of keyboard; movement within Corporate Office
• Ability to lift up to 50 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.

Compensation: $21.50 - $21.75 hourly