Receptionist

Job Description

Job Description

Be the welcoming face of a team making a difference.

The Recovery Village Salem is looking for a compassionate, organized, and professional Receptionist to join our team in Salem, Oregon. In this role, you’ll be an important first point of contact for patients, families, visitors, and team members — helping create a welcoming, respectful environment from the moment someone walks through our doors.

The Recovery Village Salem provides comprehensive treatment for adults experiencing substance use disorders and co-occurring mental health conditions. Our team is committed to creating a safe, supportive environment where individuals can focus on their recovery while receiving evidence-based, compassionate care.

This position supports one of the trusted behavioral health programs within Advanced Recovery Systems , the parent organization of The Recovery Village, Promises Behavioral Health, The Right Step, and The Ranch. Together, these established treatment brands share a commitment to expanding access to high-quality, evidence-based addiction and mental health care.

While you may work primarily with The Recovery Village Salem, you’ll be part of a growing organization focused on improving patient outcomes, supporting our employees, and strengthening the communities we serve.

• Welcome patients, visitors, and guests in a warm and professional manner.
• Manage incoming calls, voicemail messages, and communications, ensuring messages reach the appropriate team members.
• Maintain accurate visitor and employee sign-in/sign-out logs and manage visitor badges.
• Help maintain a professional, organized, and welcoming reception and waiting area.
• Maintain awareness of staff locations to help direct visitors and communications efficiently.
• Order and maintain office supplies for departments throughout the facility.
• Maintain filing systems and assist with administrative projects.
• Attend staff meetings as needed and collaborate with team members across departments.
• Protect the confidentiality and privacy of patients and their families.
• Follow company policies, procedures, and applicable standards while supporting other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in a professional office setting .
• Strong communication and interpersonal skills.
• Professional, welcoming, and customer-service-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Comfortable managing multiple priorities in a busy healthcare environment.
• Business-related higher education is preferred, but not required.

Schedule: Monday–Friday

Benefits

• Paid time off , plus sick time and holiday pay.
• 401(k) retirement plan with company match — company matches 50% of the first 4% of employee contributions.
• Medical, dental, vision, and life insurance options.
• Health Savings Account (HSA) with company matching contributions of up to $1,500 annually for eligible employees enrolled in an HDHP.
• 24/7 telemedicine and behavioral health resources through MDLIVE for eligible employees and dependents enrolled in a medical plan.
• Employee Assistance Program (EAP), Health Advocate, travel assistance, and additional employee support resources.
• Employee referral bonus of up to $4,000.
• Employee discounts, travel concierge services, and discounted meal benefits.