Product Owner / Business Analyst

Product Owner / Business Analyst

Seeking a dynamic and experienced Product Owner / Business Analyst with a strong background in retail store operations. The ideal candidate will act as a bridge between business stakeholders and technology teams, driving the development of solutions that enhance store efficiency, customer experience, and operational excellence.

Key Responsibilities:

• Serve as the primary liaison between store operations teams and technology teams.
• Gather, analyze, and document business requirements related to store systems, workflows, and processes.
• Define and prioritize product backlogs, ensuring alignment with business goals and customer needs.
• Collaborate with cross-functional teams including engineering, UX, and QA to deliver high-impact solutions.
• Conduct gap analysis and propose process improvements for store operations.
• Facilitate workshops, stakeholder meetings, and product demos.
• Ensure timely delivery of features and enhancements through Agile methodologies.
• Monitor KPIs and success metrics to evaluate product performance and adoption.

Required Skills & Qualifications:

• 8+ years of experience as a Product Owner or Business Analyst in the retail domain, with a focus on store operations.
• Strong understanding of store workflows, POS systems, inventory handling, and customer service processes.
• Proven experience in Agile/Scrum environments.
• Excellent communication, stakeholder management, and documentation skills.
• Ability to translate business needs into clear technical requirements.
• Experience with tools like JIRA, Confluence, Visio, and Wireframing tools.