Security Control Room Supervisor

Control Room Supervisor

This position is designed to provide security for the building, the loans and collections, as well as promote the safety of our staff, colleagues and visitors. The Control Room Supervisor will support the Dallas Museum of Art's mission as a responsible steward of cultural heritage, as well as a trusted advocate for the essential place of art in the lives of people locally and around the globe. The person in this role exemplifies the DMA's vision, core values and strategic priorities.

Primary Responsibilities:

• Using the Equipment Tracking Form, issues and collects radios, keys and counters at the beginning and end of the work shift to Security staff.
• Monitors keys that have been issued to Control Room Officers.
• Assists the Visitor Services team with complaints from visitors.
• Responds immediately to all emergencies.
• Initiates standard Dallas Museum of Art procedures for emergencies.
• Patrols all interior and exterior Museum spaces.
• Supervises Security staff to ensure they are performing their duties on the floors, grounds and all Museum spaces.
• Collects facts and eye-witness information for incidents occurring in the museum.
• Writes incident reports regarding incidents occurring in the museum.
• Delivers incident reports to the Director of Security.
• Creates and promptly delivers Employee Injury/Accident Reports to Human Resources for Workers Compensation/Insurance claims management.
• Works special events outside of normal museum operating hours.
• Perform other duties as assigned by the Director of Security.

Key Qualifications:

• Ability to master knowledge and execution of DMA emergency response plans.
• Excellent problem solving skills.
• Ability to work with multicultural staff.
• Ability to walk and climb stairs during entire shift.
• Possess sufficient eyesight with or without corrective vision
• Possess sufficient hearing with or without corrective hearing devices.
• Good verbal and written communication skills.
• Ability to communicate in English, fluency in Spanish desirable.
• Must pass stringent background check.
• Must have or be able to obtain a current TX Level 1 & 2 guard license.
• Good attendance history; able to work flexible schedule as required including nights and weekends.

Education, Experience, and Certification:

• High School Diploma or GED required.
• One (1) year of previous experience required; Museum security is preferred.
• Prior experience in a Supervisory role/position required
• Must have Department of Public Safety Levels 1 or 2 Licensing
• CPR and First Aid certification preferred

Our Core Values:

• Act with Integrity : We are honest and ethical.
• Build Inclusivity : We create spaces where everyone can feel like they belong.
• Communicate Respectfully : We listen intentionally and advocate for diverse perspectives.
• Embrace and Drive Change : We are innovative, creative, and solutions driven.
• Foster Connections : We collaborate around shared goals.
• Maintain Balance : We encourage ourselves and each other to reflect and recharge.
• Remain Curious : We pursue personal and professional learning.

Our Commitment to Equity and Diversity:

The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.