Collections Specialist III - Loss Mitigation - Multiple Shifts

At JPMorganChase, you will have the opportunity to make a significant impact by balancing business objectives with customer-focused solutions. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values diversity, integrity, and teamwork. Job responsibilities Handle inbound and outbound customer interactions, utilizing expert computer literacy skills to navigate systems and retrieve account information. Apply expert customer service skills to understand customer situations, empathize with their concerns, and maintain a positive brand perception throughout the interaction. Utilize expert negotiation and influence skills to persuade customers to agree on payment plans or solutions that are mutually beneficial and acceptable. Select and implement the most appropriate pre-established solutions to resolve delinquent or overdrawn accounts, based on customer eligibility and circumstances. Begin to explore the application of artificial intelligence in understanding customer data and enhancing decision-making processes. Required qualifications, capabilities and skills Baseline knowledge or equivalent expertise in collections processes, including negotiation of payments and resolution of delinquent or overdrawn accounts. Demonstrated ability to use computer systems and related technology to retrieve account information and manage customer interactions. Proven experience in customer service, with a focus on understanding customer perceptions and responses at all touch points. Ability to apply negotiation and influence skills to persuade customers and develop mutually beneficial solutions. Initial understanding of artificial intelligence and its potential applications in enhancing decision-making processes in a collections environment. Work Schedule Both shifts will honor daylight savings time effective effective November 1st. Tuesday - Friday - 6:00 AM - 2:30 PM & Saturday- 7:00 AM - 4:00 PM Monday - Friday - 12:00 PM - 9:00 PM with a 10 % shift differential #J-18808-Ljbffr JPMorgan Chase & Co.