Customer Success & Service Coordinator

Job Description

Job Description

About Greenlink Energy Solutions

Greenlink Energy Solutions helps businesses improve performance, reliability, and efficiency through innovative energy and building solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

As we continue to grow, we are seeking a highly organized and customer-focused Customer Success & Service Coordinator to join our team.

About the Role

The Customer Success & Service Coordinator serves as a primary point of contact for customers, ensuring they receive timely communication, exceptional service, and effective solutions to their needs.

This role combines customer support, administrative coordination, billing and invoicing, and operational support. The ideal candidate enjoys helping people, staying organized, solving problems, and managing multiple priorities in a fast-paced environment.

Industry experience is helpful but not required. We are willing to train the right person who brings strong customer service, administrative, and organizational skills.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests
• Provide professional and timely communication via phone, email, and in person
• Coordinate service requests and communicate updates to customers
• Assist with customer billing, invoicing, and account-related questions
• Maintain accurate customer records and documentation
• Schedule appointments and coordinate follow-up activities
• Work closely with internal teams to ensure customer issues are resolved efficiently
• Track open requests and ensure timely follow-through
• Support administrative and operational activities as needed
• Identify opportunities to improve customer experience and internal processes

Required Qualifications

• Exceptional customer service and communication skills
• Administrative, customer support, service coordination, or account management experience
• Experience managing multiple priorities and deadlines
• Strong organizational skills and attention to detail
• Experience with billing, invoicing, customer accounts, or related administrative functions
• Proficiency with Microsoft Office and standard business software
• Ability to learn new systems, software, and processes quickly
• Positive attitude, professionalism, and strong follow-through

Preferred Qualifications

• Experience in customer success, service coordination, dispatching, project coordination, or office administration
• Experience in construction, HVAC, electrical, solar, property management, or other service-based industries
• Experience using CRM, scheduling, or project management software
• Experience using AI tools such as ChatGPT, Claude, or similar platforms to improve communication, documentation, and problem-solving

What Success Looks Like

• Customers receive prompt, professional, and helpful service
• Billing and administrative tasks are completed accurately and on time
• Service requests are coordinated efficiently
• Customer concerns are resolved with urgency and professionalism
• Internal teams receive clear, organized, and actionable information
• Processes continue to improve as the company grows

Why Join Greenlink Energy Solutions?

• Join a growing company with opportunities for advancement
• Work with a collaborative and supportive team
• Make a direct impact on customer satisfaction and company success
• Help build processes that support long-term growth
• Be part of a company focused on innovation, improvement, and exceptional service

Work Location: In-person at Greenlink Headquarters (Rockford, IL) 

Schedule: Full-time

Greenlink Energy Solutions is an equal opportunity employer and values individuals who are dependable, customer-focused, and committed to continuous improvement.