$18/Hr. Onsite Entry-Level Call Center Rep. (Central Phoenix)

Job Description

Job Description

Are you a motivated customer service agent looking to expand your experience?! APPLY NOW!!!!

Start Date: August Start Date

Pay Rate: $18/hr. + benefits

Location: Onsite - Phoenix, AZ 85034

Schedule: M-F, 7am-4pm and 6am-3pm. Must be flexible to work both shifts.

Training: 1 week of training 6am-3pm.

Dress Code: Business casual

Overview:

Customer Service Agent (Entry-Level) Agents process escrow payments to insurance carriers on behalf of banks. Using company software, they generate payments and apply them via carrier websites, automated phone systems, or direct calls with carrier representatives. Strong performance can lead to promotion into Customer Service Representative roles with greater responsibility.

This role involves outbound calls only —no inbound customer calls or handling complaints. Agents ramp from ~30 to 70 calls per day, with occasional long hold times. Overall, it’s a more positive call center environment than most.

Responsibilities:

• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads as soon as they are realized
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Requirements

• High School Diploma
• Minimum 1-2 years of customer service experience, preferably in call center
• Pleasant, calm demeanor on the phones
• Excellent command of the spoken English language
• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change,